Director, Field Service Delivery

Omnidian

10d•$124,800 - $156,000•Remote

About The Position

Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs.

Requirements

7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks.
Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models.
Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms.
Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics.
Bachelor's degree in Business, Operations, Engineering, or a related technical field.

Nice To Haves

Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage.
Experience helping teams transition smoothly through process, tool, or structural changes.
Previous experience as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset in gaining technical respect from our field and partner networks.
Practical experience applying continuous improvement methodologies to reduce cycle times and waste in service workflows.

Responsibilities

Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability.
Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance). Set targets, monitor real-time performance, and implement corrective actions when metrics lag.
Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams. Foster role clarity, operational standards, and performance accountability across the fulfillment and dispatch organization.
Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance.
Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks.
Work closely with Sales, Supply Chain, and Customer Success to ensure service delivery is synchronized with client expectations, inventory availability, and broader corporate objectives.
Oversee the operational service delivery budget. Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization.

Benefits

family medical
dental
vision
disability
401(k) administration and $1k match per year
thoughtful paid time off
12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year
four-week paid sabbatical leave after four years
competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
up to $500 in annual learning reimbursement for courses, certifications, or conferences