Director, Field Operations and Key Accounts – Medicine Shoppe Canada

McKesson•Mississauga, ON

About The Position

The Director, Field Operations and Key Accounts is accountable for national field execution and operational performance across the Medicine Shoppe Canada network. The role exists to ensure that strategy translates into consistent, effective execution at the pharmacy level, and that franchisees experience a disciplined, practical, and value‑adding field operating model. This is not a traditional franchise account management role. The focus is on how the system operates in practice - driving execution discipline, resolving operational friction, strengthening ways of working, and ensuring alignment between head office, field teams, franchisees, and priority partners. The Director leads the Field Operations team and owns the operating rhythm between internal functions, the field, and key accounts to deliver sustainable pharmacy performance.

Requirements

Bachelor’s degree in Business or related discipline (or equivalent experience).
7-10 years of progressive experience in multi‑unit operations, field leadership, or complex retail/healthcare environments.
3+ years of proven experience leading geographically dispersed field teams.
Strong operational acumen with the ability to simplify complexity and drive focus.
Demonstrated success managing senior‑level relationships and operationally complex accounts.
Excellent communication, influence, and problem‑solving skills.
Comfortable operating in ambiguity and leading through change.

Nice To Haves

Bilingualism (English/French) is a strong asset.

Responsibilities

Own and continuously evolve the national field execution model, ensuring clear standards, priorities, and ways of working across the network.
Translate enterprise strategy into clear, executable field objectives, tools, and routines.
Ensure franchisees experience a coordinated, consistent, and practical field presence.
Identify systemic operational issues and lead cross‑functional resolution with internal partners.
Drive adoption of core operating standards, workflows, and programs that materially improve pharmacy‑level performance.
Serve as the senior operational lead for strategic franchisees and key accounts, providing focused alignment, support, and escalation management.
Build strong working relationships with priority internal and external partners to ensure operational alignment and execution.
Act as an integration point between key accounts, the field team, and internal stakeholders.
Ensure commitments made to key accounts are clear, realistic, and operationally executable.
Establish clear field performance expectations, KPIs, and success measures tied to operational outcomes.
Monitor execution quality and results, intervening where gaps in performance, consistency, or engagement exist.
Use data, field insights, and franchisee feedback to continuously refine operating approaches.
Maintain focus on activities that drive measurable impact at the pharmacy level.
Lead, coach, and develop the Field Operations team, building strong capability in execution, influence, and problem‑solving.
Set clear expectations for accountability, decision‑making, and independence.
Foster a culture of ownership, collaboration, and continuous improvement.
Ensure consistent messaging, behaviours, and standards across the field organization.
Partner closely with internal teams (Operations, IT, Marketing, Finance, Business Development, Real Estate, etc.) to ensure initiatives are field‑ready and executable.
Provide practical field input into initiative planning, prioritization, and sequencing.
Act as the voice of field operations in enterprise discussions - balancing strategy with execution reality.