Director, Facilities Operations & Services (Shackelford County, TX)

Oracle

21d•Onsite

About The Position

As Director, Data Center Facilities Operations & Services, you will lead the service delivery organization responsible for maintenance execution, vendor performance, field readiness, and operational support across OCI’s mission-critical data center facilities. This role provides leadership across all Facilities Operations Services functions, including mechanical, electrical, and general service delivery, ensuring critical infrastructure is maintained safely, consistently, and in alignment with uptime, compliance, and operational performance expectations. The goal of this role and organization is to self-perform as much maintenance in-house as is prudently possible, and this leader will define, build, and drive that program. You will directly lead senior service managers and their organizations, driving disciplined execution of preventive maintenance, corrective work, restoration support, contractor performance, technician readiness, and field service standards across OCI’s data center portfolio. This role is accountable for how service work gets done at scale—through strong governance, operational rigor, workforce leadership, and continuous improvement.

Requirements

Leadership experience in facilities operations and services within mission-critical environments.
Experience in maintenance execution, vendor performance management, and field readiness.
Proven ability to lead senior service managers and their organizations.
Experience in driving preventive and corrective maintenance programs.
Experience in developing and implementing strategies for in-house self-perform maintenance.
Knowledge of operational KPIs and metrics for maintenance and service delivery.
Strong contractor and vendor management skills.
Experience partnering with various teams such as site operations, engineering, and construction.
Experience leading incident support and recovery coordination.
Ability to drive standardization of service procedures and operational models.
Championing safety and compliance, including electrical safety and LOTO.
Experience with workforce planning, staffing, and succession planning.
Ability to identify systemic risks and drive continuous improvement initiatives.
Excellent communication and reporting skills for senior leadership.

Responsibilities

Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments.
Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.
Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work.
Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality.
Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.
Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.
Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.
Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.
Lead service-related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow-through on corrective actions.
Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams.
Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission-critical environment.
Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations.
Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness.
Provide regular updates to senior leadership on service performance, operational risk, resource needs, major incidents, organizational capability, and continuous improvement initiatives.