Director, Experience Design

TIAA•Frisco, TX

About The Position

UX Lead I The Design Director sets the vision for the best user experience. You will create a space for cross-functional partners to collaborate effectively. You will use your knowledge of and experience in the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to test and learn from users and inform prioritization and impact. While working with partners to determine a shared plan forward that balances business, user, and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team. By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Requirements

5+ years End-to-end UX design expertise, including journey mapping, personas, storyboarding, prototyping, and pixel-perfect production design
Design Thinking facilitation and application, including running design sprints and translating ambiguous problems into testable concepts
Team leadership and people management, with 5+ years of relevant experience leading designers and setting a vision for the team
Cross-functional collaboration and communication skills, with the ability to partner effectively across research, product, engineering, legal, and compliance teams

Nice To Haves

Bachelor's degree or equivalent, ideally in a design-related discipline
Experience balancing business, user, and technology considerations by weaving feasibility, desirability, and viability into design decisions
Familiarity with financial services or regulated industry contexts, particularly environments involving legal and compliance stakeholders
Growth mindset and comfort with ambiguity, demonstrated through continuous learning, self-awareness, and openness to feedback

Responsibilities

Lead a team of designers that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
Express yourself as a considerate thinker that sees the big picture, while understanding the business objectives, weaving viability, desirability and viability into our design decisions.
Drive the experience with an outcome’s focus, actively scanning the end-to-end experience for new approaches, blending different ideas to challenge the teams with creative, yet effective solutions.
Lead as an accountable achiever. Others rely on you to get things done, raising the bar for performance, while taking accountability for your own actions.
Build trust-based relationships across boundaries and encourage collaboration.
Show up authentically and adapt your own style to communicate impactfully.
Express yourself as a continuous learner who is self-aware, curious to learn, and seeks feedback from others to continuously grow, always putting improvement over comfort.