Director, Executive Operations & Governance

PayPal•San Jose, CA

7d•Hybrid

About The Position

This job uses their knowledge and direction to influence decisions as an advisor or counsel, establishing overall business or technical strategy for the organization. They spend significant time on strategy and influencing decision-making at the executive level.

Requirements

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
8–12+ years in strategy, operations, or executive-level program management.
Experience running executive forums, board processes, or company operating rhythms.
Exceptional organizational and coordination skills across complex workstreams.
Strong understanding of financial reporting, OKRs, and metric hierarchies.
Ability to operate as both a strategic advisor and execution owner.
Executive presence and ability to work closely with senior leadership.

Responsibilities

Establish overall business or technical strategy for the business operations of aligned organization.
Influence decisions as an advisor or counsel to business leadership.
Drive strategic objectives and ensure resources are effectively allocated.
Provide oversight and support for planning and management of financial, budget, and headcount targets.
Act as a liaison between business leadership, staff, and other key partners.
Optimize workflows and drive process improvements to enhance organizational performance.
Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.
Design and manage the enterprise-wide operating cadence (board meetings, exec staff, business reviews, QBRs, planning cycles).
Build and maintain the master corporate calendar, ensuring alignment, maintenance and visibility across all key partners.
Define the purpose, structure, guidelines, templates and outcomes for each forum.
Lead change management across enterprise as new forums are developed.
Continuously re-evaluate approach and deliver recommendations to senior leadership to optimize and drive more effective reviews.
Own full lifecycle of all executive forums: workbacks, content development, executive prep, logistics, execution, and follow-ups.
Build and drive detailed workback plans, ensuring timelines and stakeholder accountability.
Create guidelines for teams to shape clear, decision-oriented content with consistent metrics and narratives.
Prepare executives with briefings, pre-reads, and alignment sessions.
Coordinate logistics and ensure seamless execution across all formats.
Run forums in real time, ensuring focus, pacing, and decision capture.
Track decisions and drive follow-up actions to closure.
Own end-to-end board process, including calendar, planning, content development, and executive preparation.
Ensure materials are strategic, financially accurate, and decision-oriented.
Coordinate across executives, finance, and legal to ensure full board readiness.
Lead review cycle calls with CEO and ensure all materials are Board-ready.
Define and enforce standards for forums, content, metrics, and operating cadences.
Create scalable templates, playbooks, and guidance.
Act as a strategic thought leader on how forums should run and evolve.
Ensure all forums are grounded in clear metric hierarchies (L0/L1/L2) and OKRs.
Integrate financial performance and reporting into all key reviews.
Drive clarity on performance vs plan, including risks and opportunities.
Establish clear decision-making frameworks and accountability mechanisms.
Ensure forums drive decisions, not just updates.
Streamline operating cadences to reduce duplication and improve execution.
Build processes to track forums, deliverables, and action items.
Ensure visibility into execution and follow-ups across leadership teams.
Manage engagement strategy for 70+ Chief of Staffs across the enterprise including communication channels, cascades, providing toolkits and training opportunities.