Director Event Management, Huntington Bank Field – Home of the Cleveland Browns

ASM Global•Cleveland, OH

3d•Onsite

About The Position

The Director Event Management intentionally develops and leads the Events department which provides client services support in the areas of pre-booking guidance, planning, implementation, and settlement of all stadium events. This position facilitates strategic, logistical planning processes and ensures exceptional delivery of events to the highest standards for all clients. The Director supports event sales efforts to meet annual budgeted goals. This leadership position requires the ability to work seamlessly and impactfully with all Legends Global departments, promoter groups, and all stadium vendors. The Director serves as a front-facing representative of Huntington Bank Field on behalf of our client, the Cleveland Browns.

Requirements

8-10 years related experience and/or training in event management and contracting with a minimum of 5 years supervisory experience
Working knowledge of the principles of facility management, services and equipment for a similar facility
Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties
Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations with ability to prioritize multiple projects
Implement exceptional organizational, planning and leadership skills
Extensive knowledge in using Microsoft Office, AutoCAD LT, event scheduling software like VenueOps or Infor, and operations/event management software like Raven and Titan
Ability to work under limited supervision and to interact with all levels of staff including management
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays

Responsibilities

Supervises, mentors and develops Event Manager(s), Coordinator(s) and Assistant(s) while overseeing all aspects of facility operations related to events.
Facilitates department growth along with day-to-day responsibilities including cost analysis reports, database maintenance and event policy development.
Fosters and maintains long-term relationships in the event planning, production, and promotion communities, and with other relevant companies, organizations, and groups.
Assigns event workload to Event Manager(s), Coordinator(s) and Assistant(s).
Serves as primary liaison and events representative for stadium clients, promoters, city and state agencies, internal and external stakeholders and community partners.
Ensures an efficient and smooth planning process for clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
Organizes and maintains files, correspondence and documents related to events.
Assists in stadium calendar management to prioritize booking and sales goals and maintenance project’s needs.
Creates and develops process and procedure related to best practices for operational planning and execution of events.
Sources and manages contracts in support of event production and venue needs.
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
Elicits feedback and follows-up on all client requests and concerns.
Leads and/or attends appropriate planning, organization and other event and facility meetings in support of facility operations.
Serves as event manager and/or manager on duty as required.