Associate Director of Event Management

Denver Center For Perfo•Denver, CO

1d•$88,000 - $95,000•Hybrid

About The Position

The Associate Director of Event Management is responsible for leading the planning, coordination, and execution of private events across DCPA event venues, including the Seawell Ballroom, Director Room, and theatre rental spaces. Reporting to the General Manager of Event Services, this role provides leadership to the Event Management team and oversees the successful delivery of events from contract handoff through event completion, ensuring exceptional client service, operational excellence, and consistent execution of DCPA standards. As a member of the Event Services leadership team supporting a $3.2 million event services operation, this position partners closely with clients, technical production, venue operations, catering partners, and vendors to deliver seamless event experiences while continuously improving processes, team performance, and client satisfaction. This role requires a dynamic, hands-on leader with a strong professional presence, who can balance strategy and execution in a fast-paced, high-profile environment.

Requirements

Bachelor's degree or equivalent professional experience in hospitality management, event management, or a related field
5-7 years of progressive experience in event management, venue operations, hospitality, conference services, or related fields
Minimum 2-3 years of supervisory or team leadership experience
Demonstrated experience managing complex events from planning through execution
Strong client relationship management and customer service skills
Experience coordinating multiple stakeholders, vendors, and operational teams
Exceptional organizational, project management, communication, and problem-solving skills
Proficient in managing competing priorities in a fast-paced environment with exceptional attention to detail
Demonstrated ability to remain calm, confident, professional, and solution-oriented under pressure
Experience utilizing event management platforms, CRM systems, or venue scheduling software
Strong proficiency with Microsoft Office applications
Knowledge of event operations, safety practices, crowd management principles, and venue logistics

Nice To Haves

Experience in performing arts venues, cultural institutions, convention centers, hotels, or multi-use event facilities
Knowledge of audiovisual production, theatrical operations, and event technology
Experience with Momentus or similar event management software
Professional certifications such as CMP or CSEP

Responsibilities

Lead the Event Management team in the planning and execution of all contracted events
Oversee client relationships following contract execution, ensuring seamless transition from the sales process into event planning and execution; and post event the client is handed back Associate Director of Sales for follow up and rebooking
Establish event management standards and ensure consistent delivery of exceptional client experiences across all event types
Serve as an escalation point for complex client concerns and event-related issues
Ensure accurate and timely communication between clients and internal stakeholders throughout the planning lifecycle
Monitor event timelines, planning milestones, and operational readiness to ensure successful event delivery
Develop post-event feedback processes and identify opportunities for continuous improvement
Oversee development and execution of event plans, production schedules, floorplans, timelines, and operational documentation
Coordinate event logistics with Facilities, Security, Technical Production, Venue Operations, Catering Partners, and other stakeholders
Ensure compliance with organizational policies, venue requirements, safety procedures, and event standards
Support execution of high-profile, complex, and large-scale events as necessary
Collaborate with internal teams to resolve operational challenges and ensure successful event outcomes
Manage event capacity, staffing assignments, and workload distribution across the Event Management team
Oversee Event Logistics Manager and associated scheduling and coordination of conversion crew, catering and vendor partners, fire detail, and other related logistics scheduling
Lead day-to-day utilization and continuous improvement of the Momentus event management platform
Ensure event records, manager assignments, planning documentation, floorplans, timelines, labor, charges and client communications are accurately maintained
Develop, maintain, and continuously improve event management procedures, workflows, SOPs, and best practices
Establish operational metrics and KPIs related to event execution, client satisfaction, and planning efficiency
Analyze event management processes and recommend improvements that enhance client experience and operational effectiveness
Manage operational relationships and compliance requirements for event-related vendors and service providers
Coordinate vendor participation, scheduling, and communication to support successful event execution
Partner with catering providers and venue operations teams to ensure seamless service delivery and adherence to venue requirements
Ensure vendors comply with DCPA policies, insurance requirements, and event procedures
Provide direct leadership, coaching, and support for the Event Management team including Event Managers, Event Logistics Manager and Event Captains
Develop training programs and onboarding processes for event management staff
Establish performance expectations and promote accountability, collaboration, and professional growth
Ensure equitable distribution of assignments and resources across the team
Foster a positive, client-focused culture that emphasizes teamwork, communication, and operational excellence
Serve as a representative of DCPA in client, vendor, and community interactions as appropriate
Support organizational initiatives, special projects, and cross-departmental collaboration
Perform other duties as required to support the success of the department and organization