Director, Enterprise Solution Architect

Concentrix•Usa, FL

7d•Remote

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Requirements

10+ years of enterprise architecture experience with Fortune 500 companies, ideally within top-tier technology services or enterprise-class companies and CCaaS and AI Partner solutions.
Strong track record of consulting-led technology pre-sales, solutioning, and enterprise architecture across multi-partner ecosystems for Contact Center Customer Experience
Advanced knowledge of AI, Generative AI, LLMs, cognitive automation, and predictive analytics and the ability to clearly explain and apply them in client solutions.
Proven success creating solution blueprints, technical specs, and design documents, with deep experience in cross-platform database, data architecture, security, performance, scalability, and reliability.
Strong commercial acumen able to architect solutions that deliver cost optimization, speed-to-market, and revenue growth and outcome based pricing models
Experience with at least two of the three key partner categories: CCaaS (Microsoft Dynamics CCP, Amazon Connect, Genesys, NICE), CRM/ERP (MS Dynamics, Zendesk, Salesforce, SAP, Adobe), Automation Solutions ( Google Gemini, Open AI, Automation Anywhere and UIPATH)
Technical and Seller Certification is CCaaS, CRM and Automation platforms.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Preferred Location Eastern Time Zone
Contact Center Technologies - CRM, CCaaS, AI Automation and Interaction Analytics

Responsibilities

Serve as the senior architect in the Global Presales and Solutions Organization.
Own all aspects of pre-sales, solutioning, enterprise architecture, and consulting across multi-partner platforms: → Hyperscalers (AWS, Azure, Google) → CCaaS (Microsoft Dynamics 365, Amazon Connect, Genesys, NICE) → CRM/ERP (MS Dynamics, Salesforce, Zendesk, SAP, Adobe) → Agentic AI, Generative AI, LLMs, RPA, and data platforms (Service Now, Databricks, Automation Anywhere, Gemini, Claude and Open AI)
Define forward-thinking enterprise architectures that anticipate client needs, unlock business value, and shape competitive advantage.
Lead solution development for new logos, hybrid accounts, and existing customers, translating complex client strategies into scalable, commercially viable solutions for enhancing Customer Experience
Produce and present architecture design artifacts, technical specifications, and high-level design documents tailored to customer needs and partner platforms.
Confidently explain and differentiate AI, GenAI, LLMs, and automation use cases, and how they integrate with CCaaS, CRM, ERP, and data environments.
Engage with senior client and partner leaders to build trusted relationships, drive joint success, and ensure value realization, renewal, and expansion.
Collaborate closely with global and regional sales leadership, technical teams, and delivery organizations to achieve and exceed revenue goals.