Director, Enterprise Observability Architecture

DTCC • Jersey City, NJ

1d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Being a key member of the Reliability Architecture organization, the Director of Enterprise Observability Architecture provides strategic leadership for enterprise-wide observability initiatives, ensuring DTCC platforms and applications operate with regulatory-grade visibility, resilience, and operational continuity. This role defines the north-star observability vision, influences architectural direction, embeds telemetry and resilience into modernization programs, and partners with senior stakeholders across engineering, infrastructure, SRE, security, risk, and business operations. Aligned to DTCC’s mission of delivering secure and reliable market infrastructure, this role ensures observability capabilities (metrics, logs, traces, events, dashboards, data health, and automated remediation) are consistently designed, adopted, and governed across the enterprise.

Requirements

• Minimum 10 years of related experience
• Bachelor’s degree in a technical field (preferred) or equivalent experience
• Strategic mindset with the ability to translate business outcomes into technical architectures
• Deep knowledge of observability patterns, resiliency engineering, and automated recovery pipelines
• Expertise in hybrid-cloud and public cloud architectural design
• Strong understanding of financial services regulatory expectations for operational resilience
• Proficiency in Java, Linux, SQL, and scripting for prototyping and validation
• Exceptional communication and stakeholder management skills
• Familiarity with resilience and continuity frameworks (e.g., ISO 22301, NIST SP 800-34) and operational risk management

Responsibilities

• Shape and champion DTCC’s enterprise observability strategy, ensuring alignment with operational resilience, business continuity, and regulatory expectations
• Define multi-year roadmaps for observability modernization, including OpenTelemetry adoption, enhanced signal correlation, and AIOps-enablement
• Establish enterprise-wide architectural standards, patterns, and controls for telemetry, monitoring, alerting, retention, and visualization
• Drive platform-engineering approaches that deliver observability as a scalable, self-service capability for application and infrastructure teams
• Ensure all critical production services are instrumented for real-time visibility that connects technical health to business impact
• Influence senior leadership through clear communication of observability risks, maturity, and strategic investment options
• Integrate data observability into analytics ecosystems to support regulatory reporting, risk analytics, and client-impact transparency
• Guide engineering teams in embedding observability throughout the SDLC, including NFR testing, architecture reviews, and operational readiness
• Lead the design of event-correlation and alerting frameworks that reduce noise, accelerate incident triage, and enable automated remediation
• Define enterprise dashboards that provide 360° visibility into service reliability, transaction flows, and business-processing health
• Maintain an enterprise observability architecture covering metrics, logs, traces, events, RUM, data pipelines, and telemetry governance
• Author policies, standards, and procedures for monitoring, alerting, logging, visualization, and retention
• Partner with platform, cloud, and infrastructure engineering to integrate observability into modernization and cloud-adoption strategies
• Present architecture strategies and program health to senior technology and business leaders
• Lead enterprise assessments, failure-mode analysis, chaos engineering practices, and post-incident improvement cycles
• Translate telemetry insights into business-level narratives that inform risk, resilience, and operational decision-making

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director