Director, Enterprise Network And Communications

Meijer•Grand Rapids, MI

12d•Onsite

About The Position

Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer’s enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.

Requirements

Bachelor’s degree in computer science, Information Technology, or related field.
12+ years’ experience in network/voice infrastructure in an enterprise environment.
7+ years’ experience in a senior level leadership role.
Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).
Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).
Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.
Experience in enterprise voice / UCaaS, and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.
Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.
Background in retail/distribution or large multi-site enterprise environments.

Responsibilities

Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.
Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.
Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.
Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.
Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.
Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.
Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.
Foster cross-functional collaborations with infrastructure, security, applications, and business teams.
Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance.
Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.
Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.