Director, Enterprise Data Governance Office
About The Position
Amex GBT’s Enterprise Data Governance Office (EDGO), part of the Data Governance, Quality & Trust organization, is seeking a director to lead the strategy, execution, and performance of enterprise data governance. As the company advances toward an AI-enabled operating model, this leader will own delivery of the governance program and provide senior practitioner guidance on how governance is designed, scaled, and implemented across the business. The role leads a team of data governance leads and partners with Data Quality Enablement, AI & Platforms, Privacy, Risk & Compliance, Information Security, Legal, Technology, and domain leaders. It reports to the Senior Director, Data Governance, Quality & Trust. The role addresses complex business travel data spanning booking, ticketing, servicing, exchanges, refunds, invoicing, supplier, and settlement data across multiple platforms and brands. It establishes governance for multi-brand and multi-platform ecosystems, including data from acquisitions and integrations, and helps ensure data is trustworthy and traceable for analytics and AI applications.
Requirements
- 10+ years of experience in data governance, data management, or related disciplines.
- 5+ years leading teams or programs at manager or director level.
- Bachelor’s degree in Business Administration, Information Systems, Data Management, or a related field, or equivalent professional experience.
- Demonstrated success establishing and scaling enterprise data governance programs, including operating models, governance bodies, policies, standards, and owner/steward accountability in complex, multi-system environments.
- Experience authoring and operationalizing policies and standards that have withstood internal and external audit scrutiny.
- Hands-on experience governing ontology-governed content layers for enterprise AI, including business ontologies, knowledge models, or semantic layers that support consistent definitions and relationships across AI applications.
- Technical proficiency with governance platforms such as Alation or Collibra, and familiarity with data quality and observability tools such as Ataccama, including lineage, glossary, and stewardship workflows.
- Ability to align and influence leaders across Technology, Legal, Privacy, Risk & Compliance, Information Security, and business units without direct authority.
- Ability to communicate governance strategy, risks, and recommendations to senior leaders and auditors in business-focused language.
- Experience governing data across merged, acquired, or multi-brand, multi-platform environments.
Nice To Haves
- Professional credentials such as CDMP.
- Experience in travel, transportation, or data-intensive industries.
- Familiarity with travel data domains such as booking, ticketing, servicing, invoicing, and supplier management.
- Familiarity with cloud platforms such as Snowflake, data contracts, and metrics governance.
Responsibilities
- Develop and execute a comprehensive data governance roadmap with operating rhythms, measurable outcomes, and accountability mechanisms aligned with enterprise objectives.
- Build the enterprise data domain model and establish governance bodies and forums for consistent enterprise data decisions.
- Define and scale data owner and data steward roles, including explicit accountability and decision rights, and sequence expansion across domains.
- Explain governance scope, structure, and priorities, and provide leadership with recommendations on strategic tradeoffs and resource allocation.
- Create and maintain the Data Governance Management Policy and supporting role-based, auditable standards aligned with Privacy, Records Management, Information Security, and AI governance frameworks.
- Lead data governance audit preparation, including control design, evidence management, remediation tracking, and collaboration with Internal Audit and external auditors.
- Establish definitions, taxonomies, and governance standards for booking, ticketing, servicing, invoicing, and supplier data across systems, brands, and client-specific contexts.
- Define data contract standards with producers to protect downstream consumers, analytics, and AI use cases from upstream system changes.
- Lead governance across multi-brand and multi-platform ecosystems, including data from acquisitions and integrations.
- Lead governance standards for generative and agentic AI data trustworthiness, including ownership, lineage, metadata, and traceability requirements.
- Lead a team of data governance leads and partner with cross-functional teams and domain leaders.
Benefits
- Flexible country-specific benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate families.
- Travel deals each week from major travel providers on flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on the learning platform and leadership courses.
- Internal candidates have first access to new job openings.
- Global INclusion Groups for colleagues to connect and discuss shared identities or initiatives.
- Discretionary annual bonus based on company and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
