Director, Enterprise Control Testing Centre Operations

RBC • Toronto, ON

2d • Onsite

About The Position

Join RBC’s Enterprise Chief Controls Office (ECCO) as the GG06 Director, Quality Assurance Lead within ECCO’s Enterprise Control Testing (ECT) team where you’ll play a pivotal role in setting the strategic direction & execution of ECTs control evaluation programs across the Enterprise. This leadership position will act as a subject matter expert and support ECT’s vision and strategy as well as driving continuous improvement and engagement across all teams. The role will partner with Operational Risk colleagues to incorporate control evaluation activities into the broader Operational Risk management program and to drive RBC’s overall maturity in its control environment. The incumbent will also support the Senior Director, Head of ECT Operations, in leading controls testing staff located across various locations globally. If you’re passionate about leading transformative change in a highly regulated environment, this role is your opportunity to make a meaningful impact.

Requirements

• Bachelor’s degree or equivalent.
• Proven experience in Risk & Control Assessments, Controls Testing, or Quality Assurance.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to build relationships and influence senior stakeholders.
• Excellent written and verbal communication skills.

Nice To Haves

• Professional qualifications in Risk Management, Compliance, or Accounting.
• Familiarity with financial services regulations (e.g., Regulation YY, OCC Heightened Standards).
• Experience managing global teams or working in a highly regulated environment.
• Self-motivated, solution-oriented mindset with a passion for coaching and developing teams.

Responsibilities

• Establish and maintain control management & control evaluation (design and operating effectiveness) center of expertise operating model in partnership with Canada, US and Global staff.
• Oversee the development of scalable testing modules, scripts, and guides to assess control effectiveness.
• Acts as brand ambassador of the Enterprise Control Testing and maintain collaborative relationships with control evaluation stakeholders, including but not limited to, Group Risk Management, Finance, Compliance, and Internal Audit.
• Partner with Senior Director of ECT Ops and Data & Planning to write and coordinate response across a wide variety of both internal and external reporting, including updates for Regulatory bodies.
• Promote operational risk management practices and integrate control evaluation into broader risk programs.
• Manage and develop a global team across multiple regions (US, Canada, Malaysia).
• Act as a subject matter expert, guiding partners on establishing robust internal controls and remediation efforts.
• Ensure compliance with regulatory standards (e.g., Regulation YY, OCC Heightened Standards).

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• competitive compensation
• commissions
• and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director