Director - Enterprise Apps & APJ Operations

LOOP1 LLC•Cedar Park, TX

23h

About The Position

The Director, Observability & AIOps Solutions is responsible for building and scaling Loop1’s observability and AIOps solution capabilities, with an initial focus on BigPanda and related ecosystem tools. This role defines and operationalizes service offerings, establishes delivery standards, and enables consulting teams to deliver consistent, high-quality outcomes. The Director will also directly contribute to implementation and post-implementation engineering work as needed, particularly during the early stages of the practice. The role partners closely with Sales, Delivery, and Alliances to support growth, shape solutions, and ensure offerings are aligned with customer needs and market demand. This is a build-and-scale leadership role requiring a combination of technical depth, delivery experience, and commercial awareness.

Requirements

8–12+ years of experience in observability, IT operations, SRE, or related domains
Demonstrated experience with AIOps concepts including event correlation, alert noise reduction, and incident intelligence
Hands-on or solution-level experience with BigPanda or similar platforms
Experience delivering implementation and post-implementation engineering services
Proven ability to build or scale services offerings in a consulting or services environment
Experience partnering with Sales, Delivery, and Alliances to support growth
Operates with a builder mindset and is comfortable working in ambiguity
Balances hands-on technical contribution with strategic leadership responsibilities
Drives clarity, structure, and accountability across teams
Communicates effectively with both technical and non-technical stakeholders
Demonstrates ownership of outcomes across delivery, capability, and growth

Responsibilities

Define and evolve Loop1’s Observability and AIOps service portfolio, including advisory, implementation, and optimization services
Establish clear solution frameworks for event correlation, alert noise reduction, incident intelligence, and automation
Align offerings with partner ecosystems, with a primary focus on BigPanda
Identify opportunities to expand into adjacent tools and use cases over time
Create standardized delivery methodologies, playbooks, and reusable artifacts to ensure consistency and quality
Provide BigPanda implementation and post-implementation engineering services and support across customer engagements
Partner with delivery leadership to embed best practices across consulting teams
Establish metrics and benchmarks for solution performance, efficiency, and customer outcomes
Define required skillsets and support hiring and development of observability and AIOps talent
Enable consultants through structured training, documentation, and knowledge sharing
Act as a technical and strategic escalation point for complex engagements
Support the transition from individual contribution to team-based delivery as the practice scales
Partner with Sales and Solutions Engineering to shape opportunities and develop solution approaches
Translate customer requirements into scalable, repeatable solution designs
Support strategic accounts and key deals where AIOps and observability expertise is required
Contribute to positioning and differentiation of Loop1’s AIOps capabilities
Work closely with BigPanda and other relevant partners to stay aligned on product capabilities and direction
Identify opportunities for joint offerings, accelerators, and go-to-market alignment
Represent Loop1 in partner engagements as a subject matter lead
Drive repeatability, scalability, and margin improvement through standardization and reuse
Identify opportunities to expand services into new industries, customers, or regions
Contribute to broader services strategy and long-term capability planning