Director, Enterprise Applications

AMERICAN PSYCHIATRIC ASSOCIATION•Washington, DC

1d•$144,300 - $163,800•Onsite

About The Position

The Director of Enterprise Applications reports to the Senior Director of Enterprise Services and is responsible for the implementation, integration, administration, security, support, and ongoing evolution of APA's enterprise application ecosystem. This hands-on leadership role provides technical leadership and direct operational support for Salesforce and other enterprise platforms while ensuring solutions align with organizational goals, support critical business processes, and provide secure, scalable, and reliable services for staff and members. The Director serves as the primary business and technical owner of APA's enterprise application portfolio, including Salesforce and related business systems, and is responsible for platform administration, systems integration, vendor management, and application governance. This role partners closely with business stakeholders to ensure enterprise applications effectively support organizational data governance standards, reporting requirements, and business objectives. As both a leader and contributor, the Director serves as the primary technical resource and escalation point for enterprise applications, actively participating in solution design, configuration, troubleshooting, upgrades, implementations, UAT, and continuous platform improvement. This position provides leadership and guidance for direct reports, vendors, and other stakeholders while ensuring the team follows best practices, delivers high-quality solutions, and provides exceptional support to staff and members.

Requirements

8-10 years of progressively responsible experience supporting and leading enterprise application portfolios, including CRM/AMS platforms, SaaS applications, business systems, integrations, and vendor-supported solutions, or an equivalent combination of education and experience.
5+ years of experience administering and supporting Salesforce platforms, including configuration, integrations, reporting, and platform optimization.
Experience designing, implementing, and supporting integrations using APIs, middleware, or other modern integration technologies.
Demonstrated success leading, developing, and motivating technical teams while fostering accountability, collaboration, and continuous improvement.
Demonstrated ability to lead enterprise application initiatives from planning through implementation while balancing operational priorities and long-term platform improvements.
Experience serving as a senior technical escalation point for complex application, integration, and operational issues.
Strong communication, relationship management, and stakeholder engagement skills, with the ability to translate technical concepts into business terms.
Strong understanding of enterprise application architecture, cloud technologies, relational databases, data management principles, and platform governance.
Experience with software development lifecycle (SDLC) practices, system implementation, testing, and continuous process improvement.
Knowledge of cybersecurity, privacy, compliance, and risk management principles related to enterprise applications.
Familiarity with AI-enabled enterprise application features, automation technologies, and emerging trends related to enterprise productivity and business systems.
Proven ability and willingness to serve as a hands-on technical leader while managing people, vendors, and enterprise application responsibilities.
Commitment to maintaining current technical and leadership knowledge and skills.

Nice To Haves

Salesforce Administrator certification required; Advanced Administrator, Business Analyst, Platform App Builder, or other Salesforce certifications preferred.

Responsibilities

Lead enterprise application architecture, integration strategy, and platform governance across APA's technology ecosystem.
Design, implement, and oversee integrations between Salesforce and third-party platforms ensuring scalability, security, reliability, and operational efficiency.
Establish and maintain enterprise application standards and governance processes.
Evaluate emerging technologies, including artificial intelligence (AI), automation, platform enhancements, and industry best practices, and recommend solutions that improve business processes, system performance, and user productivity.
Develop and maintain enterprise application roadmaps in partnership with IT leadership, business stakeholders, and vendors.
Assess, implement, and support AI-enabled capabilities within enterprise applications while ensuring alignment with organizational goals, security requirements, privacy standards, and governance practices.
Serve as the primary business and technical owner for APA's enterprise application portfolio, including Salesforce and related business systems.
Manage relationships with software vendors, implementation partners, and service providers to ensure effective platform performance, support, and alignment with organizational priorities.
Oversee vendor escalations, enhancement requests, service delivery, and project execution to ensure timely resolution of issues and achievement of business objectives.
Communicate priorities, project status, risks, and operational updates to stakeholders, vendors, and senior leadership to maintain alignment and transparency.
Provide operational and platform performance metrics to stakeholders to support decision-making and continuous improvement efforts.
Partner with business stakeholders, vendors, and IT leadership to ensure enterprise applications comply with organizational security, privacy, audit, and regulatory requirements.
Maintain appropriate access controls, change management processes, and application security best practices across enterprise platforms.
Ensure enterprise applications remain current, supported, and secure through ongoing maintenance, upgrades, and lifecycle management.
Collaborate with the Manager, Data Governance and Administration to ensure enterprise applications support organizational data governance standards, reporting requirements, and data quality objectives.
Ensure enterprise systems provide reliable, accessible, and accurate data for reporting, analytics, and decision-making.
Support data standardization efforts and implementation of approved data governance policies and procedures.
Serve as the primary technical owner and escalation point for enterprise applications, providing hands-on leadership through direct participation in solution design, system administration, integrations, troubleshooting, upgrades, implementations, and operational support.
Partner with business stakeholders and the IT Project Manager to gather requirements, prioritize work, and deliver enterprise application solutions that support organizational objectives.
Lead and mentor direct reports by promoting industry best practices, professional development, and continuous learning related to APA platforms and emerging technologies.
Drive operational excellence by identifying opportunities to optimize enterprise applications, integrations, and business processes.
Ensure appropriate testing, documentation, training, and knowledge transfer activities are completed for enterprise application projects, enhancements, and support initiatives.
Establish and monitor processes that promote system reliability, user adoption, operational efficiency, and continuous improvement.
Perform other duties as assigned