Director Enrollment Services

Advocate Health and Hospitals Corporation • Charlotte, NC

2d • Hybrid

About The Position

The Director of Enrollment Services will provide strategic leadership and operational oversight for enrollment services at Wake Forest University Health Sciences. This role involves collaborating with senior leadership to develop and implement strategic plans, establishing performance metrics, and enhancing the student experience. The Director will oversee admissions, financial aid, student records, and learner management functions, ensuring compliance with federal, state, and institutional requirements. This position also involves managing teams, budgets, and vendor relationships, while upholding ethical conduct and promoting diversity and inclusion.

Requirements

• Bachelor’s degree required.
• Minimum of 10 years of progressive experience leading to management or direction of enrollment services.
• Experience in student records and/or admissions leadership preferred.
• Strong knowledge of enrollment services operations.
• Experience with FERPA, FAFSA, and Title IV compliance requirements.
• Experience with Workday or other ERP systems; knowledge of student information systems such as PeopleSoft.
• Proven strategic and analytical thinking skills in complex organizations.
• Demonstrated ability to work effectively with faculty and senior leaders.
• Strong people leadership, team development, and organizational skills.

Nice To Haves

• Advanced degree preferred (e.g., PhD, MBA, JD, MHA, MS, MPH, MPP, MPA).
• Advanced degree strongly preferred.
• 15 years of progressive leadership experience in enrollment services.
• Ability to operate effectively in a complex, high-demand environment.
• Collaborative, ethical leadership style with commitment to diversity and inclusion.
• Excellent communication and relationship-building skills.
• Proven ability to lead large, high-functioning teams and programs.
• Strong organizational, planning, and accountability capabilities.

Responsibilities

• Collaborate with senior leadership to develop and implement strategic plans for Enrollment Services aligned with institutional and educational goals.
• Establish goals, performance metrics, and outcome measures to evaluate effectiveness and apply best practices across education programs.
• Translate strategic initiatives into operational plans that enhance the student experience and support interdisciplinary collaboration.
• Contribute to departmental business planning and broader enterprise strategy.
• Oversee processing and maintenance of student records from application through graduation.
• Partner with educational and student support units to ensure seamless service delivery.
• Serve on institutional committees to streamline processes and strengthen collaboration across the School of Medicine and University.
• Participate in steering committees related to admissions, financial aid, and records operations.
• Direct oversight of Admissions, Financial Aid, Student Records, and Learner Management functions.
• Provide direct supervision to leaders within Student Records, Financial Aid, Admissions, and Learner Management.
• Oversee admissions application systems such as CollegeNET and related platforms.
• Manage vendor relationships and system partner contracts.
• Recruit, coach, and develop high-performing teams through performance management, succession planning, and professional development.
• Develop and maintain policies and procedures to ensure compliance with federal, state, accreditation, and institutional requirements.
• Ensure staff knowledge and training related to regulatory standards.
• Partner with senior leadership on policy development aligned with institutional mission and compliance obligations.
• Develop and manage the annual operating budget for Enrollment Services in collaboration with senior leadership.
• Monitor expenditures within approved budget objectives.
• Support grant development and management for academic and educational initiatives.
• Uphold the organization’s Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director