Director, Engineering

Docusign • UNAVAILABLE, UNAVAILABLE

8d • Remote

About The Position

As Docusign transitions to a global, Al-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Director of SRE who operates with a Customer-First mindset and an unwavering sense of ownership. You will be the organizational architect who evolves SRE from a traditional support function into a visionary, engineering-first organization. You will lead the creation of world-class reliability tools used internally by Docusign's engineering teams and externally by our customers to provide unprecedented transparency and trust in our platform.

Requirements

• 15+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 5 years in a Director-level role managing high-scale SaaS platforms
• Experience building tools and services, viewing infrastructure as a product and developers/customers as your primary users
• Experience taking accountability for complex, global systems and driving them to higher standards of excellence
• Experience making technical decisions based on user impact and translating "uptime" into "customer trust"
• Experience managing and growing high-level ICs (Principal/Staff) and leading visionaries who are technically specialized
• Experience with public cloud ecosystems and the strategic trade-offs involved in multi-region, high-availability architectures

Nice To Haves

• Extensive experience building resilient public cloud capabilities and architecting enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS)
• Proven track record of architecting Internal Developer Platforms (IDPs) and building developer-facing tooling that directly boosts the velocity, autonomy, and productivity of massive software engineering organizations
• Hands-on experience and deep proficiency in modern programming languages (such as Go or Python) to lead from the front in building infrastructure automation software and internal APIs
• Experience managing or scaling infrastructure supporting high-demand AI/LLM workloads and predictive analytics models
• You likely started as a software engineer and still believe that every operational problem is fundamentally a code problem

Responsibilities

• Take full end-to-end ownership of Docusign's global availability, owning the customer experience and ensuring that every agreement processed is backed by a resilient, invisible infrastructure
• Oversee the development of reliability tools and APIs used internally to accelerate developer velocity and externally by our customers to monitor the health of their account actions and health of their integrations, monitor agreement health, compliance, and platform trust
• Manage and mentor our Principal (P6) and Staff SREs, acting as the strategic partner to our highest-level technical visionaries to ensure their designs solve real-world customer pain points
• Negotiate "Error Budgets" with a focus on the user and advocate for them in every roadmap discussion, understanding that seconds of latency matter for both envelope sender and signer or minutes of downtime represents a blocked business deal for our customers
• Influence Architecture of the Internal Developer Platform (IDP) that makes "doing the right thing" for the customer the easiest path for our 2,000+ developers
• Act as the primary liaison with key external partners like Microsoft (Azure) and ensure seamless internal collaboration across Product, Engineering, and Compliance teams
• Lead the organization from reactive firefighting to a predictive, self-healing culture through the aggressive adoption of Chaos Engineering and AlOps

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed