Director Engineering, Warehouse Technology

Tory Burch • McDonough, GA

2d

About The Position

We are seeking an operations-minded, results-driven engineering leader who thrives at the intersection of warehouse management, automated fulfillment, and supply chain technology. This role involves building resilient platforms that keep product moving, setting multi-year strategy with executives, and troubleshooting operational issues in distribution centers. The ideal candidate has led teams managing Manhattan WMS, TGW (or comparable ASRS/automated material handling) platforms, and DC integrations across OMS, ERP, carriers, and labeling. A strong emphasis is placed on data-driven decision-making, operational excellence, safety, and inclusive collaboration. This role is energized by leading high-impact roadmaps that unlock peak-season readiness, new DC/3PL launch, automation scale-up, and omnichannel fulfillment.

Requirements

• 12+ years of overall experience in software/data engineering supporting supply chain, distribution, or warehouse technology, with at least 3 years in a leadership role.
• Hands-on leadership experience with Manhattan WMS (Active/SCALE or WMi iSeries); ability to own end-to-end configuration, extensibility, upgrades, and operations.
• Proven experience delivering and operating TGW or comparable automated fulfillment platforms (ASRS, shuttles, conveyors, sortation, pick-to-light) and integrating them with WMS/OMS.
• Strong knowledge of Distribution Center operations and systems, including waving, slotting, picking, packing, shipping, returns, and cycle counting.
• Proficiency in a modern programming language such as Java, Python, or equivalent, and RPG as needed for WMi / iSeries environments.
• Expertise in microservices, API design, messaging and event-driven integrations (e.g., Kafka, Pub/Sub, MQSeries), and ESB patterns connecting DC systems to OMS, ERP, TMS, and carrier networks.
• Strong command of relational databases (schema design, indexing, query optimization) and experience with data pipelines that surface operational and analytics insights from DC activity.
• Fluency in instrumentation, telemetry, and observability (metrics, traces, logs; SLOs and error budgets) for mission-critical 24x7 fulfillment operations.
• Bachelor's or master's degree in computer science, Engineering, Supply Chain, or related field.
• Excellent problem-solving, analytical, and stakeholder management skills.
• Clear communicator - concise, audience-aware, and effective with executives, engineers, DC operators, and vendor partners alike.
• Strategic & critical thinker who can set multi-year technical direction while making pragmatic near-term trade-offs.
• Hands-on leader willing to dive deep in design reviews, incident bridges, on-site DC troubleshooting, and code/architecture walkthroughs.
• Conflict management and stakeholder alignment across Technology, Supply Chain, Operations, Finance, and vendors.
• Comfort with ambiguity; ability to establish clarity and momentum in complex, evolving environments - including peak-season pressure and new-DC ramp-ups.
• Program leadership across cross-functional initiatives with crisp execution and measurable outcomes.
• Vendor management experience including SOWs, SLAs, QBRs, and platform evaluations.

Responsibilities

• Own the multi-year architecture and delivery roadmap across Warehouse Management (Manhattan WMS), Automated Fulfillment (TGW / ASRS, conveyance, sortation, pick-to-light, print-and-apply), and DC Integrations - balancing innovation, reliability, safety, and cost.
• Partner with Supply Chain, Distribution Center Operations, Logistics, Merchandising, Finance, Security, and Digital Product to prioritize initiatives that move business KPIs (throughput, units per hour, order accuracy, on-time ship rate, WMS/ASRS uptime, cost per unit shipped).
• Define canonical integration patterns, API standards, data contracts, and operational SLAs across DC systems and upstream/downstream platforms (OMS, ERP, TMS, carrier networks, returns).
• Lead a team comprising multiple vendor squads (Manhattan, TGW, and systems integrators) - setting clear objectives, reviewing designs, unblocking delivery, and coaching for growth.
• Oversee new DC/3PL launch, DC DR exercise, platform upgrades, and peak-season readiness; guide WMS feature delivery (waving, slotting, picking, packing, replenishment, cycle counting); and champion automation enhancements for orchestration, exception handling, and labor optimization.
• Run SRE-grade operations: on-call support, incident response, runbooks, change management, and instrumentation/telemetry with dashboards for throughput, latency, error rates, availability, and capacity.
• Evolve a modern integration architecture (APIs, messaging, streaming, event sourcing) that connects WMS, OMS, ERP, carriers, and labeling with robust idempotency, retries, back-pressure, and observability.
• Drive best practices in distributed systems, relational data modeling, and resiliency (circuit breakers, graceful degradation, disaster recovery) so that the DC keeps shipping through partial outages.
• Partner with Security and Infrastructure to meet enterprise security and compliance expectations, strengthen identity and access controls, and harden device, network, and warehouse edge environments.
• Orchestrate complex cross-functional programs across internal teams and strategic vendors; set SOWs, SLAs, quality gates, and QBRs with Manhattan, TGW, and systems integration partners.
• Communicate crisply up, down, and across the org - translating technical trade-offs into business outcomes, and ensuring executives, DC leadership, and stakeholders are aligned and informed.
• Manage offshore development partners and on-site/near-site DC support teams with outcome-based performance frameworks.

Benefits

• Great benefits
• Competitive pay
• Rewarding for high performance
• Generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life
• Generous employee discount
• Access to exclusive sample sales
• Free executive coaching on-demand
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Director