Director, Engineering Services

ICON • Austin, TX

11h • Onsite

About The Position

ICON is hiring a Director, Engineering Services to lead the function responsible for keeping its printer fleet and site equipment reliable, supportable, and current as the company expands its installed base. The role owns post-release engineering, including sustaining engineering, engineering change management, reliability and root-cause analysis, and technical content used by field and operations teams. New product design remains with Hardware Engineering; Engineering Services owns equipment after release.

The Director reports to the VP, Operations Technology and works closely with Hardware Engineering, Construction Operations, Field Service, Supply Chain, Quality, and Prime program leadership. The role is accountable for fleet uptime, change velocity, and growing the service engineering function to support an expanding installed base. It is based onsite in Austin, Texas, or requires willingness to relocate there.

Requirements

• 10 or more years of experience in mechanical, electromechanical, or systems engineering.
• At least 5 years leading engineering teams.
• Experience owning sustaining engineering, reliability, or service engineering for complex deployed hardware, such as heavy equipment, robotics, or industrial machinery.
• Hands-on experience running engineering change and configuration management processes.
• A track record of leading root-cause investigations and driving corrective actions to closure.
• Based in or willing to relocate to Austin, Texas; the role is onsite.

Nice To Haves

• Fleet or field operations experience with equipment running at multiple remote sites.
• Experience establishing or scaling a service engineering function.
• Familiarity with construction, robotics, or large-format automation.
• Experience supporting government or defense programs.

Responsibilities

• Own reliability performance across deployed Vulcan, Phoenix, and Titan systems; set uptime and MTBF targets with Operations and report performance against them.
• Lead root-cause analysis of recurring field failures and drive corrective designs through release and fleet retrofit.
• Prioritize and manage the sustaining engineering backlog in consideration of site schedules, parts availability, and cost.
• Own the engineering change order (ECO) process end to end, including impact assessment, approval, documentation, and rollout to field units.
• Maintain as-built configuration control across the fleet so Operations, Supply Chain, and Service know what is deployed at each location.
• Deliver service manuals, procedures, training content, and diagnostic tools for technicians and site crews.
• Define spares strategy and serviceability requirements with Supply Chain and provide feedback to new product programs.
• Lead and grow a team of engineers and managers, set priorities, develop employees, and manage the department budget.
• Represent Engineering Services in cross-functional planning with Hardware, Operations, and Prime program leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed