Director, Engagement & Communications

CIBC • Toronto, ON

1d • Hybrid

About The Position

As a Director, Engagement & Communications of Infrastructure & Modernization’s (I&M) Operations Support Services (OSS) team, reporting to the Senior Director, OSS, you'll join a team of professionals dedicated to turning business strategy into action through clear and purposeful communication. In this role, you'll lead a team that focus on various communications and engagement initiatives that educate and inform the broad and diverse I&M team, in addition to our partners in the CAO across CIBC. You and your team will work closely with I&M’s most senior leadership team leading the development and execution of all engagement and communications initiatives, including SVP/EVP level town halls and leader sessions, videos and other strategic asks as needed to effectively tell the story of our business to our leaders, teams and partners. This role is an excellent opportunity to showcase your creativity and work with leaders of all levels across I&M and with SBU and Functional Group partners. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

• 8-10 years of related work experience
• University degree / college diploma in Communications or related field
• Experience in working with leaders of all levels and advising on presentations, messaging and content, relationship management.
• Experience developing key messages, building presentations that are compelling, clear and impactful.
• Experience communicating to teams and leaders of all levels.
• Experience planning and leading SVP and EVP-level events geared toward teams and leaders, from planning to execution.
• Proficiency in juggling multiple events at the same time.
• Ability to lead a team through planning stages.
• Ability to lead collaboration of a variety of stakeholders to reach alignment within the organization.
• Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
• Digitally savvy, seeking out innovative solutions and embracing evolving technologies.
• Ability to easily adapt to new tools and trends.
• Extremely organized and plan ahead.

Nice To Haves

• Strong leadership ability
• Strategic mindset
• Communications and storytelling skills
• Continuous improvement mindset
• Relationship development and management skills
• Ability to see the big picture and translate complex technical strategies into easy-to-understand messaging and presentations.
• Ability to gather, analyze and distill information with limited direction to pull key messages that are simple, clear and brief, and that resonate with the intended audience.
• Ability to tell compelling business stories and have unique ideas of how to make messages stick with your audience.
• Ability to provide exceptional planning and orchestration in a fast paced, ambiguous environment.
• Ability to effectively manage multiple activities with varying complexity while under tight timeframes.
• Understanding that getting things done takes collaboration across several teams, and enjoying working with others and building relationships with people of all levels.
• Actively seeking opportunities to drive our business forward and continuously evolving your thinking and approach to deliver your best.
• Leveraging knowledge, experience, relationships, and collaboration to assess whether services, processes, or procedures can be modified to better suit the business.
• Making practical recommendations and helping bring them to fruition.
• Critical thinking skills to inform decision making.
• Acting like an owner, thriving when empowered to take the lead, go above and beyond, and deliver results.
• Values mattering, bringing your real self to work and living values - trust, teamwork, and accountability.

Responsibilities

• Lead a team focused on communications and engagement initiatives to educate and inform the I&M team and CAO partners.
• Work closely with I&M’s senior leadership team to develop and execute engagement and communications initiatives.
• Lead the development and execution of SVP/EVP level town halls and leader sessions, videos, and other strategic communications.
• Effectively tell the story of the business to leaders, teams, and partners.
• Showcase creativity and work with leaders of all levels across I&M and with SBU and Functional Group partners.
• Build collaboration between team members, share learning, and lead through change.
• Translate complex technical strategies into easy-to-understand messaging and presentations.
• Gather, analyze, and distill information to pull key messages that are simple, clear, and brief.
• Tell compelling business stories and develop unique ideas to make messages stick.
• Provide exceptional planning and orchestration in a fast-paced, ambiguous environment.
• Effectively manage multiple activities with varying complexity under tight timeframes.
• Understand that getting things done takes collaboration across several teams.
• Actively seek opportunities to drive the business forward and continuously evolve thinking and approach.
• Assess whether services, processes, or procedures can be modified to better suit the business.
• Make practical recommendations and help bring them to fruition.
• Demonstrate experience in working with leaders of all levels and advising on presentations, messaging, and content.
• Develop key messages, build compelling, clear, and impactful presentations.
• Communicate to teams and leaders of all levels.
• Plan and lead SVP and EVP-level events end-to-end.
• Lead a team through planning stages and juggle multiple events simultaneously.
• Lead collaboration of a variety of stakeholders to reach alignment within the organization.
• Inspire outcomes by making yourself heard.
• Gain the cooperation and support of others.
• Take the lead, go above and beyond, and deliver results.
• Bring your real self to work and live the values of trust, teamwork, and accountability.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree