Director Employer Engagement & Growth

Farmers Insurance

1d•$137,775 - $262,000•Hybrid

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

Requirements

High School Diploma or equivalent is required.
8+ years of progressive experience in insurance distribution, employee benefits, product marketing, sales, account management, wholesaling, or related fields.
Experience in marketing within a B2B2C environment.
Ability to lead/manage others.
Experience leading teams responsible for partner engagement, retention, growth, or relationship management initiatives.
Ability to build strong customer relationships.
Demonstrated experience managing strategic partner, broker, employer, or distribution partner relationships.
Ability to influence internal and/or external constituents.
Builds alignment and drives results across multiple stakeholders and business functions.
Develops and delivers effective presentations.
Effective interpersonal skills.
Demonstrated analytical skills.
Ability to analyze and interpret financial data.
Demonstrated project management skills.
Ability to drive multiple projects to successful completion.
Possesses strong product knowledge.
Knowledge of voluntary benefits, insurance distribution, enrollment strategies, and employer engagement approaches.
Ability to simultaneously handle multiple priorities.
Possesses flexibility to work in a fast paced, dynamic environment.
Ability to represent the company with external constituents.

Nice To Haves

Bachelors degree is preferred but not required.

Responsibilities

Responsible for leading the growth, retention, engagement, and overall performance of an assigned portfolio of employer, broker, and distribution partner relationships.
Develops and executes portfolio strategies that strengthen partner relationships, improve customer engagement, support enrollment and participation objectives, and drive business growth.
Leads a team responsible for delivering engagement and retention initiatives while coordinating cross-functional resources to achieve partner and business objectives.
Serves as a strategic advisor to key partner, broker, and customer stakeholders.
Leads the strategy and performance of an assigned portfolio of employer, broker, and distribution partner relationships.
Develops and executes business plans that support growth, retention, enrollment, participation, premium, and revenue objectives.
Identifies opportunities to strengthen portfolio performance through analysis of customer needs, partner performance, market trends, and competitive dynamics.
Leads strategic planning discussions, business reviews, and initiatives designed to improve long-term partner value and business results.
Leads the development and execution of customer engagement and retention strategies.
Oversees initiatives designed to strengthen employer and customer relationships, improve participation, enhance customer experiences, and support retention outcomes.
Directs engagement activities and communication approaches by leveraging internal resources and performance insights to maximize partner value and customer outcomes.
Maintains strategic relationships with employer groups, brokers, distribution partners, and other key stakeholders.
Serves as an advisor and primary escalation point for significant relationship matters.
Engages decision makers to support growth opportunities, address business needs, strengthen partnerships, and align priorities.
Establishes effective feedback mechanisms to ensure market and partner needs are represented in business planning and execution activities.
Leads and develops a team responsible for portfolio engagement, retention, and growth initiatives.
Provides direction, coaching, and guidance to support effective execution and achievement of business objectives.
Partners with sales and distribution stakeholders to support growth opportunities through consultative expertise, education, enrollment strategy guidance, and sharing of best practices.
Coordinates efforts across marketing, product, service, operations, enrollment, technology, compliance, legal, and other business functions to support portfolio objectives.
Aligns resources, priorities, and deliverables to execute engagement, retention, and growth initiatives effectively.
Translates partner requirements into actionable plans and resolves issues that may impact portfolio performance, customer experience, or business outcomes.
Monitors portfolio performance through analysis of enrollment results, participation rates, growth trends, retention outcomes, partner health indicators, and other business metrics.
Communicates performance, opportunities, risks, and recommendations to leadership and stakeholders.
Develops business reviews, performance reporting, and executive summaries to support decision-making and continuous improvement efforts.
Performs other duties as assigned.