Director, Employee Success - Tech

Crusoe•San Francisco, CA

8d•$195,000 - $230,000

About The Position

Crusoe is building the AI infrastructure that powers the next generation of compute — and our Tech org is at the center of it. As Director of Employee Success supporting our Product and Engineering teams, you'll be a true strategic partner to VPs and senior leaders navigating rapid growth, org evolution, and the unique challenges of building at the frontier of AI. This isn't a support role — it's a seat at the table. You'll shape how our tech teams are structured, how talent grows, and how our culture scales as the company does.

Requirements

10+ years of experience as an HR Business Partner or equivalent, with meaningful time supporting Product and/or Engineering organizations
Deep fluency in what makes tech orgs tick — you understand how engineers and PMs think, what motivates them, and how to build trust in a technical environment
A track record of partnering with senior leaders on org design, headcount planning, and talent strategy — not just executing programs handed to you
Comfort operating in fast-moving, ambiguous environments — you don’t need a perfect playbook to do great work
Strong data orientation — you use people analytics to tell stories, spot risks, and make the case for what needs to change
The kind of follow-through that makes people trust you completely — you do what you say, communicate proactively, and never leave a leader guessing
High EQ and sound judgment — especially when navigating sensitive or complex people situations with discretion
Experience coaching managers through difficult performance conversations, team dynamics, and leadership transitions
The ability to work autonomously and drive initiatives from concept to execution — you’re a builder, not just an executor
A bachelor’s degree or equivalent professional experience

Nice To Haves

A genuine curiosity about AI and the infrastructure that powers it — you don’t need to write code, but you’re energized by what Crusoe is building
Experience supporting a hypergrowth tech company through a significant scaling phase
Familiarity with tools like Workday, Ashby, or similar HRIS/ATS platforms
Experience building or refining people programs from scratch in a scaling organization

Responsibilities

Serve as a trusted advisor to Product and Engineering VPs — weighing in on org design, team structure, and people strategy as the business scales
Lead organizational assessments and headcount planning to ensure our tech teams are built for where Crusoe is going, not just where we are today
Coach and develop engineering and product managers — helping them level up as leaders, navigate performance conversations, and build high-performing teams
Partner with leaders on leveling, growth paths, and career development that reflect the complexity and pace of a world-class tech organization
Identify high-potential individuals across Product and Engineering, and build the structured short and long-term programs — mentorship tracks, leadership pipelines, skill accelerators — that turn potential into sustained performance.
Drive strategies tailored to the needs of technical talent — understanding what keeps great engineers and PMs motivated and growing
Use data to identify trends in organizational health, attrition risk, and team effectiveness — and translate those insights into action
Collaborate with recruiting on hiring strategy, calibration, and candidate experience for key tech roles
Work with the broader People Team to develop and refine programs — performance cycles, compensation reviews, management development — with the tech org’s needs front and center
Champion an inclusive, high-trust culture where diverse perspectives are valued and people do their best work
Lead teams through org evolution — helping engineers and PMs navigate ambiguity and stay aligned through periods of fast growth