Director, Employee Relations
About The Position
The Employee Relations Consultant assesses and helps resolve employee issues, recommending ways to mitigate risk and address gaps in perception, understanding, or performance expectations between employees and management. The role recommends solutions consistent with JLL’s commitment to fair and equitable treatment and the firm’s best interests. The position promotes collaboration across business lines and HR Centers of Excellence supporting the US region. It also contributes to strengthening the Employee Relations Center of Excellence through the development of training programs, tools, templates, processes, reference materials, and other projects. The position reports directly to the US Head of Employee Relations. Occasional travel may be required.
Requirements
- Extensive knowledge of employment, wage and hour, FMLA, and EEO laws and regulations.
- Expertise in internal investigation principles.
- Strong project management skills.
- Ability to gather, synthesize, analyze, and report employee relations data.
- Ability to communicate data, trends, and their impact on the team and company.
- Proficiency with Microsoft Office, Teams, and other telecommunications software.
- Familiarity with HR systems such as Navex, ServiceNow, or Workday.
- Exceptional written and verbal communication skills.
- Proven experience managing and building high-performing teams.
- Excellent decision-making skills, with tact and diplomacy.
- Strong collaboration, conflict-resolution, and negotiation skills.
- Results-focused approach and ability to coordinate across diverse disciplines.
- Ability to apply appropriate actions based on policies, procedures, and business practices.
- Integrity and ability to maintain confidentiality.
- Ability to remain neutral and calm in tense situations.
- Ability to influence leaders and colleagues and act as a counselor, consultant, and facilitator.
- Ability to cultivate relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners.
- Bachelor’s degree in HR, Industrial or Labor Relations, or a related field.
- At least 5 years of employee relations experience.
- Authorization to work in the United States without visa sponsorship.
Nice To Haves
- Post-graduate HR education or legal experience.
- Bilingual Spanish speaker.
Responsibilities
- Provide collaborative coaching, guidance, and support to the performance team and HR colleagues.
- Partner with the ER Lead to oversee and advise on workforce reduction initiatives and mitigate associated risks.
- Investigate potential employment law violations, including matters involving Title VII, FMLA, ADA, FLSA, and NLRA.
- Independently resolve complex employee relations cases by gathering relevant information, analyzing findings, and applying company policies.
- Consult, guide, coach, and advise senior executives, HR Business Partners, and HR leadership in collaboration with Legal on high-risk and complex matters.
- Identify and resolve employee concerns through recommended actions and oversight.
- Analyze case trends and recommend HR and business strategies, addressing systemic issues through proactive coaching and training.
- Maintain accurate investigation records and provide colleagues with case-management and data-entry guidance as needed.
- Collaborate on evaluating and refining internal policies and processes to improve operational efficiency.
- Contribute to the ER Center of Excellence through development of training programs, tools, templates, processes, reference materials, and other projects.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Director
