Director, Employee Relations

Mastercard•Purchase, NY

2d•$146,000 - $269,000•Onsite

About The Position

Mastercard is seeking an experienced Employee Relations professional to join the Global Employee Relations team. In this role, you will partner closely with People Business Partners, Employment Law, Compliance, and business leaders to deliver consistent, compliant employee relations practices aligned with Mastercard values and applicable laws. This role involves providing expert advice on company policies, investigating employee relations concerns, managing cases, and developing global guidance and training materials.

Requirements

Experience advising on a wide range of employee relations issues
Experience of multi-national, fast-paced organization
Strong knowledge of US employment law and strong investigative skills
Strong analytical and problem-solving skills with ability to organize and analyze data
Excellent interpersonal skills with demonstrated patience, tact, and respect

Responsibilities

Provide expert advice to HR, managers and employees about company policies and processes
Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
Prepare investigative documentation, including interview notes and summary of findings
Prepare, track and maintain appropriate investigation and reorganization data and documentation
Use case management system to manage cases from intake to resolution
Provide and manage periodic reporting to relevant senior stakeholders
Ability to establish strong cross-functional relationships at all levels and geographies
Partner with relevant control functions on investigations and outcomes
Develop global guidance documents, materials and training for HR
Develop, drive and deliver employee relations strategies, guidelines and procedures
Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
Proven project management skills with demonstrated ability to manage global projects
Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement