Director, Employee Relations

Amerit Fleet Solutions•Charlotte, IA

5d•$155,000 - $175,000•Onsite

About The Position

Amerit Fleet Solutions, a leading fleet maintenance company, is seeking an experienced and mission-driven Director of Employee Relations to join their team. The Employee Relations (ER) team is responsible for addressing workplace concerns fairly, consistently, and respectfully through effective case resolution and sound employment practices. The Director of Employee Relations will lead Amerit's ER function, establishing the strategy, standards, and operating discipline for identifying, investigating, and resolving employee relations matters across a multi-site, field-based workforce. This role will handle the ER team's highest-risk work, including responding to EEOC and other agency charges, and overseeing complex and sensitive workplace investigations. The Director will be the primary liaison with Legal on employee relations matters and will collaborate closely with the Director, People Business Partners and People Business Partners (PBPs) to ensure ER and PBP functions are aligned, with clear escalation protocols for employee matters across the business. The ideal candidate will possess deep employee relations and labor relations expertise, strong people leadership skills, sound judgment under pressure, and the ability to build scalable, defensible ER practices in a fast-paced, multi-site operational environment.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field required; advanced degree or JD a plus.
10+ years of progressive Human Resources experience, with significant depth in employee relations, workplace investigations, and labor relations.
5+ years of people leadership experience, including managing case managers or similar HR professionals.
Demonstrated experience leading union avoidance strategy and responding to union organizing activity.
Experience managing EEOC charges and other agency complaints, including direct partnership with Legal and outside counsel.
Strong knowledge of federal, state, and local labor and employment law across multiple jurisdictions.
Experience in multi-site, field-based, or operational workforce environments strongly preferred.
Exceptional judgment in high-risk, ambiguous, and sensitive situations.
Proven ability to lead and develop a team of case managers, with strong coaching and calibration skills.
Exceptional interpersonal and communication skills, with the ability to influence and advise senior leaders and Legal.
Strong analytical skills, with the ability to identify trends and translate case data into risk insights and process improvements.
Ability to manage highly sensitive and confidential information with discretion and integrity.
Ability to thrive in a fast-paced, multi-site operational environment.

Nice To Haves

HR certification (SHRM-SCP, SPHR, or equivalent).
Experience with HR case management platforms (e.g., AllVoices, EthicsPoint, Navex).
Prior experience partnering directly with in-house or outside labor and employment counsel.

Responsibilities

Lead, coach, and develop a team of 5, including a Senior Employee Relations Case Manager, Employee Relations Case Managers, and an ER Intake Coordinator.
Set caseload standards, quality expectations, and escalation criteria across the ER team; ensure consistent, timely, and well-documented case resolution.
Own ER tools, templates, playbooks, and case management systems; drive continuous improvement in intake, investigation, and documentation practices.
Build team capability and bench strength through coaching, calibration, and knowledge-sharing across case managers.
Provide oversight and quality assurance on complex, high-risk, and precedent-setting investigations led by the Senior Case Manager and Case Managers.
Serve as the final escalation point for the ER team on the most sensitive matters, including those involving senior leaders, significant legal exposure, or reputational risk.
Review and approve findings, recommendations, and documentation on the highest-risk matters to ensure consistency, sound judgment, and defensible outcomes.
Partner with the Senior Employee Relations Case Manager to maintain investigation standards, case strategy, and coaching for the broader case manager team.
Serve as the primary Employee Relations connection to Legal, routing matters appropriately and ensuring timely, well-prepared handoffs on litigation holds, subpoenas, and legal inquiries.
Partner with Legal and outside counsel on separations, settlements, and other high-risk employment actions.
Partner with Safety, Compliance, and business leaders on matters requiring coordinated response.
Partner closely with the Director, People Business Partners to reinforce role clarity and escalation discipline between the PBP and ER functions.
Ensure PBPs are equipped to identify, escalate, and partner on ER issues in a timely and consistent manner.
Support leadership coaching on employee issues in alignment with ER guidance, balancing employee experience with risk mitigation and compliance.
Track and report on ER case volume, trends, cycle time, and outcomes to the AVP, Employee Experience and other senior leaders.
Identify systemic themes and risks across cases and recommend policy, training, or process improvements.
Own Employee Relations policy content and ensure policies remain current, consistent, and legally compliant across jurisdictions.
Own the organization's response to EEOC charges and other administrative agency complaints (e.g., state fair employment agencies, DOL), partnering with Legal and outside counsel as needed.
Ensure timely, well-documented, and legally sound positions statements and supporting documentation for all charges and claims.
Track charge and claim trends; identify systemic risks and recommend policy, training, or process changes to reduce exposure.

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Unlimited vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $500 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion