Director - Employee Relations & Talent

Community Teamwork•Lowell, MA

1d•Onsite

About The Position

Oversees the development and implementation of employee relations strategies and talent management initiatives. Leads a team responsible for fostering a positive workplace culture, resolving employee issues, and driving employee engagement. Develops policies and programs to attract, retain, and develop talent aligned with organizational goals. Collaborates with senior leadership to support workforce planning and organizational development.

Requirements

7+ years of progressive HR experience, including 3+ years of management experience, or 3+ years of employment law practice with 3+ years of management experience.
Data driven with a deep knowledge of HR systems, preferably with AI experience
Ability to foster teamwork
Ability to drive strategic direction
Problem-solving skills
Employee relations experience
Strong proven leadership and decision-making abilities.
Excellent customer service, organizational, interpersonal, oral and written communication skills.
Ability to build collaborative relationships
Desire to work with low income, culturally diverse, and at-risk families and individuals.
Must be able to pass a Background Record Check, including fingerprinting.

Nice To Haves

Juris Doctor preferred
SHRM-SCP, SPHR preferred

Responsibilities

Lead, develop, and inspire an HR team in a fast-paced, growth environment, setting the tone, direction, and priorities for the HR team functions
Serve as a senior, influential HR leader and trusted advisor, representing the HR perspective in all Agency interactions and leadership forums.
Oversee engagement and belonging activities.
Provide consultative guidance to HRBPs and leaders on complex employee relations matters, including overseeing thorough, objective investigations and issue resolution.
Manage core HR functions with a strong focus on employee relations, performance management, talent development, and employee engagement.
Oversee and ensure consistent execution of the performance review process; prepare and deliver timely, constructive performance feedback in alignment with organizational policies.
Deliver manager development training and employee orientation programs.
Implement leadership management, and engagement initiatives across the Agency.
Partner closely with Compensation & Benefits to ensure alignment on salary objectives, talent strategy, and cohesive support to business units.
Ensure regulatory compliance with EEO, Affirmative Action, Workers’ Compensation, and applicable labor laws; participate in and lead audits as required.
Promote operational excellence by driving consistency in HR systems and processes, including ATS data integrity.
Participate in regular leadership meetings and contribute to strategic decision-making.
Attend external events (e.g., fundraisers, community functions) and support business needs, including occasional evening work.
Operate with a high degree of autonomy, discretion, and accountability, demonstrating a strong bias for action, exceptional work ethic, and commitment to excellence.
Uphold the values of CTI – Equity, Integrity, Compassion.

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays.
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401(k) retirement account after 6 months of employment