Director, Employee Engagement

Comcast Resume • Schaumburg, IL

7d • $138,158 - $207,236

About The Position

The Director, Employee Engagement leads the Employee Relations function, guides policy development, and ensures compliance with employment laws. The role fosters a positive workplace culture, addresses complex employee issues, and partners strategically with senior leadership to improve employee engagement and satisfaction. The position requires independent judgment and discretion, along with regular, consistent, and punctual attendance. Nights, weekends, and variable schedules may be required. Other duties and responsibilities may be assigned.

Requirements

• Bachelor's degree.
• 10 years or more of relevant work experience.
• Skills in conflict resolution strategy, employee engagement, employee relations, executive relationship management, internal investigations, legal compliance, and policy compliance.
• Ability to exercise independent judgment and discretion in significant matters.
• Ability to work nights and weekends and variable schedules as necessary.

Responsibilities

• Oversee updates and refinements to Human Resources policies in response to evolving legislation and internal changes.
• Lead oversight of internal investigations into discrimination, harassment, and employee disputes, ensuring fair resolution.
• Direct the development and implementation of Employee Relations strategies, policies, and programs that support organizational objectives.
• Design training and communication materials to educate staff on workplace expectations and the grievance process.
• Model desired behaviors and consistently apply HR policies to champion a respectful work environment.
• Manage compliance with employment laws, including FMLA, ADA, FLSA, and Title VII, through thorough investigations and resolutions.
• Facilitate sensitive counseling sessions on EEO, ADA, performance issues, and terminations, providing expert guidance.
• Conduct employee engagement initiatives, including focus groups and surveys, to gather feedback and drive satisfaction.
• Collaborate with senior leadership to develop and implement action plans based on employee feedback and enhance workplace relations.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance, and work nights, weekends, or variable schedules as necessary.
• Understand and follow Comcast's Operating Principles.
• Put customers first and support seamless digital customer experiences.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Work collaboratively as a team and remain open to new ideas.
• Participate in the Net Promoter System by joining huddles, making callbacks, and helping identify opportunities to improve customer experiences.
• Drive results and growth.
• Support a culture of inclusion in work and leadership.
• Act ethically toward colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast offers benefits to eligible employees, with options and support intended to address physical, financial, and emotional well-being. Details are available in the company's compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Director