Director, Email Development and QA

Shift Paradigm

21h • $165,000 - $185,000 • Remote

About The Position

As Director of Email Development & QA, you will lead a team of 10-15 developers and QA specialists delivering pixel-perfect campaigns for our Fortune 100 financial services client. You will own the production ecosystem—driving efficiency, automation, and 100% SLA compliance—while collaborating to translate business strategies into scalable technical architectures. This role also involves pre-sale scoping and leading the integration of AI within our workflows. This role reports directly to our SVP, Managing Director.

Requirements

• 10+ years in email engineering, with 4+ years leading technical teams in an agency or consulting environment.
• Expertise in Salesforce Marketing Cloud, Adobe Journey Optimizer, and rendering tools like Litmus or Email on Acid.
• Proven ability to scope custom development, contribute to Statements of Work (SOWs), and manage stakeholder expectations regarding timelines and complexity.
• Expert communicator capable of leading technical discussions with all audiences, from developers to C-Suite executives.
• Strong operational understanding of email accessibility requirements and best practices.
• Broad fluency across email development, front-end development, back-end systems, API design, systems integration, and cloud infrastructure (AWS, Azure, etc.)
• Experience evaluating, piloting, or implementing AI-native development practices within a team or organization.
• Candidates must have current U.S.work authorization.

Responsibilities

• Directly manage a team of 10-15 FTEs and contractors, in North America and offshore, overseeing recruiting, performance management, and career development.
• Establish technical standards and engineering culture to ensure high-quality, reusable code based on responsive design systems.
• Architect and optimize the end-to-end development pipeline to maximize resource utilization and profitability.
• Partner with cross-functional leads to ensure accurate project scoping, resourcing, and timely delivery.
• Bring a clear, informed point of view on how AI is changing email development, delivery workflows, and what it means for how a professional services team should be structured and operate.
• Lead the integration of AI-assisted development tools, code generation, testing automation, and other AI-enabled workflows across the team.
• Architect, document, and continuously optimize the end-to-end development-to-QA pipeline; eliminate workflow redundancies, automate manual tasks, and champion production-line efficiency.
• Along with our Senior Creative Director, oversee the governance, maintenance, and scalability of the agency’s fully responsive modular email design systems and template frameworks.
• Connect abstract data requirements to advanced technical solutions, acting as the senior authority on complex personalization logic, API frameworks, custom scripts, and platform capabilities (e.g., Salesforce Marketing Cloud).
• Own the quality and integrity of developer and QA output across client engagements, from scoping decisions through to deployment.
• Partner with client, project and delivery leads to ensure work is scoped correctly, resourced appropriately, and delivered on time.
• Provide hands-on technical guidance and escalation support on complex or high-risk deliverables.
• Maintain visibility across active engagements to identify risk early and keep delivery on track.
• Track, analyze, and enforce strict compliance with internal and client-facing Service Level Agreements (SLAs).
• Act as the ultimate technical safety net; intercept execution failures and deliverability roadblocks to diagnose root causes and implement agency-wide improvements.
• Participate in pre-sale conversations to assess development requirements, translate business needs into technical scope, and develop accurate level-of-effort estimates.
• Identify opportunities to build reusable frameworks, accelerators, and development assets that improve delivery speed and consistency across engagements.
• Understand the broader financial landscape of client retainers; flag out-of-scope development requests and balance resource costs (internal vs. contractor spend) to maximize delivery profitability.

Benefits

• Competitive compensation aligned with your experience and impact.
• Remote flexibility.
• Collaborative culture that values diverse perspectives and innovative thinking.
• Work that makes a measurable difference for your clients.
• medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed