Director, eCommerce, Saks.com

Saks Fifth Avenue • Direct, TX

2d • $166,000 - $216,000

About The Position

The Director, Cross-Category eCommerce (Saks) serves as the primary "sharp point" for the daily performance and end-to-end (E2E) experience of the Saks digital storefront. Reporting to the AVP, this leader is responsible for driving eCommerce financial performance—including sales, margin, and key KPIs—by leveraging competitive insights, site metrics, and customer data. This leader will also oversee promotional performance for the website, which includes promotional financial projections, promotional performance tracking, and recapping, in partnership with the Promotional Marketing team. This role ultimately bridges the gap between merchant strategy and operational execution, managing the "demand-to-net" lifecycle to ensure a seamless luxury journey from discovery to delivery.

Requirements

• Typically 8–10+ years of progressive experience in e-commerce, product management, or category management within a retail or online business.
• Demonstrated experience leading and mentoring a team of managers, merchandisers, or analysts
• Expert-level skills in interpreting complex data (sales, customer behavior, market trends) via Adobe Analytics, Excel, and data visualization software.
• Deep understanding of financial metrics, margin analysis, and the operational drivers of the "demand-to-net" lifecycle.
• Ability to identify market trends and develop actionable plans that align with broader business objectives.
• Proven ability to work effectively with diverse teams including marketing, supply chain, IT, and finance.

Responsibilities

• Drive E2E eCommerce financial performance (sales, margin, and KPIs) by leveraging competitive insights and site metrics to optimize growth.
• Manage demand-to-net initiatives, monitoring performance, VOC feedback, and trends across fill-rates, cancellations, and returns.
• Partner with cross-functional (XF) teams to understand and course-correct underlying drivers of friction within the customer journey.
• Create detailed performance recaps with a strong pulse on risks and opportunities across KPIs, promotions, price types, and demand-to-net metrics.
• Guide merchant teams to ensure brand selection and presentation strategies align with Saks’ luxury positioning and customer demand.
• Use digital metrics and performance data to optimize product discovery, conversion, and site navigation.
• Support the roadmap for UX/UI enhancements across the site to drive personalization and improved discovery.
• Lead and mentor a team of Managers and Specialists, fostering a culture of accountability and excellence.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed