Director, eCommerce Technology & Delivery

MiniMed•Los Angeles, CA

1d•$167,000 - $316,000•Onsite

About The Position

MiniMed is a ~$3B, USA-based, publicly traded medical technology company building a modern, standalone IT function as we separate from our parent company. As part of this transformation, we are accelerating the modernization and consolidation of our digital commerce capabilities to create a scalable, globally aligned e-commerce ecosystem that supports growth, customer experience, and operational efficiency. The Director, E-Commerce Technology & Delivery, will lead the technology strategy, delivery, governance, operational maturation, and product performance enablement of our e-commerce platforms and capabilities. Initially focused on the U.S. market, this leader will help drive the broader global rollout, consolidation, and migration to a modern target architecture and operating model. This role serves as the technology product owner for e-commerce, partnering closely with Marketing and Commercial business product owners to align strategy, priorities, backlog governance, execution, analytics, and customer outcomes across regions and functions. A key mandate for this role is helping transition e-commerce from a Transformation Office-led program into a sustainable, scalable business and IT capability with strong governance, disciplined delivery processes, long-term ownership within the organization, and clear accountability for measurable digital commerce performance. The ideal candidate combines strong digital commerce and product delivery expertise with operational leadership, organizational capability building, data and analytics fluency, customer-centered product thinking, technical depth, and the ability to drive rapid execution while maintaining strategic alignment.

Requirements

Bachelor’s degree and minimum of 10 years of relevant experience and 7+ years of managerial experience, or advanced degree with a minimum of 8 years relevant experience and 7+ years of managerial experience.
Proven product management mindset, with experience translating business goals and customer needs into roadmaps, priorities, requirements, and measurable outcomes.
Strong analytical fluency and experience using data to guide prioritization, performance evaluation, and continuous improvement.
Technical credibility across e-commerce platforms, integrations, APIs, digital ecosystems, and data flows, with the ability to work effectively with architects, engineers, and analytics teams.
Experience defining or using KPI frameworks, dashboards, funnel analysis, experimentation, or digital performance reporting in an e-commerce environment.
Demonstrated ability to lead through ambiguity, make pragmatic trade-offs, and drive measurable business impact in fast-moving environments.

Nice To Haves

Bachelor’s degree in information technology, Business, Engineering, or related field.
10+ years of progressive IT and digital commerce leadership experience.
Proven experience leading enterprise e-commerce platforms, digital product delivery, and modernization initiatives.
Strong background in agile product delivery, backlog governance, and cross-functional stakeholder alignment.
Experience transitioning programs into sustainable operational and product ownership models.
Demonstrated ability to balance strategic planning with hands-on execution and rapid delivery.
Experience leading global or multi-region digital commerce initiatives preferred.
Strong vendor management and partner mobilization experience.
Excellent communication, organizational, and executive stakeholder management skills.
Practical familiarity with AI-assisted tools or AI-enabled digital commerce capabilities, with the ability to apply them responsibly to improve product, delivery, or operational outcomes.
Experience in med tech, healthcare, life sciences, or other regulated industries.
Familiarity with CRM, digital marketing, customer engagement, and commerce ecosystem integrations.
Experience supporting global platform consolidation and regional rollout strategies.
Exposure to AI-enabled digital commerce, personalization, or customer analytics capabilities.
Experience working in business separation, transformation, or high-growth environments preferred.
Experience with digital analytics, experimentation, customer journey analysis, or site performance optimization.
Familiarity with modern e-commerce architecture patterns, including composable, headless, or API-driven ecosystems.
Experience partnering across Product, Marketing, Commercial, Data, UX, and Technology teams to improve customer and business outcomes.
Experience using rapid prototyping or AI-assisted solutioning approaches to accelerate concept validation, requirements shaping, or delivery effectiveness.

Responsibilities

Serve as the technology leader and product owner for enterprise e-commerce platforms and capabilities.
Define and execute the e-commerce technology roadmap aligned to business growth and customer experience objectives.
Lead platform modernization, consolidation, migration, and integration efforts toward the target-state architecture.
Partner with Enterprise Architecture and Cybersecurity to ensure scalable, secure, and supportable solutions.
Provide technical leadership across storefront, platform, integration, data, and customer experience capabilities to ensure the e-commerce ecosystem is resilient, extensible, and aligned to business priorities.
Bring strong technical judgment to platform, integration, performance, and build-versus-buy decisions, with the ability to translate technical trade-offs for business stakeholders.
Partner closely with Marketing and Commercial business product owners to align priorities, delivery sequencing, and customer outcomes.
Establish clear governance and operating models across business, technology, and regional stakeholders.
Drive alignment of product backlog priorities, release planning, and investment decisions across markets and functions.
Ensure strong communication and transparency across leadership and delivery teams.
Help shape product strategy by translating business goals, customer needs, and market signals into clear priorities, roadmaps, and execution plans.
Ensuring roadmap decisions reflect measurable business value, customer impact, technical feasibility, and operational readiness.
Lead delivery of e-commerce initiatives with a focus on speed, quality, scalability, and business value realization.
Balance rapid deployment and iterative delivery with strategic direction and architectural alignment.
Establish delivery governance, KPIs, and operational processes to improve predictability, accountability, and execution quality.
Drive transition from transformation-program execution to sustainable product and service ownership models.
Lead cross-functional execution across internal teams and external partners from planning through release, adoption, and operational handoff.
Ensure disciplined release management, testing, risk mitigation, and post-launch review practices across e-commerce initiatives.
Own the measurement framework for digital commerce performance in partnership with business, data, and analytics teams.
Define, monitor, and continuously improve core e-commerce KPIs, including traffic quality, conversion, funnel progression, checkout performance, revenue, customer engagement, site health, and operational performance.
Partners with Data, Marketing, and Commercial leaders to define instrumentation, event tracking, dashboarding, and reporting requirements that enable clear, trusted performance measurement.
Use behavioral analytics, funnel diagnostics, business metrics, and post-launch performance data to prioritize roadmap decisions and quantify value realization.
Establish executive-ready dashboards and reporting cadences that provide visibility into platform health, delivery progress, customer outcomes, and business impact.
Ensure the e-commerce organization has the analytics foundations needed to support experimentation, personalization, content optimization, and performance management.
Partner with business and digital stakeholders to improve end-to-end customer journeys across discovery, education, transaction, and post-purchase experiences.
Build and support a structured experimentation and optimization approach across storefront, navigation, search, merchandising, checkout, and content experiences.
Translate customer insights, stakeholder input, and quantitative data into hypotheses, prioritized enhancements, and measurable improvements.
Champion a product management mindset that emphasizes customer-centric problem framing, clear success metrics, rapid learning, and post-launch iteration.
Ensure strong focus on site performance, reliability, mobile experience, usability, and scalability as core drivers of customer satisfaction and commercial outcomes.
Identify and enable practical AI use cases across digital commerce, including personalization, content operations, search, service, analytics, workflow automation, and internal productivity.
Apply AI tools and modern product development methods to accelerate discovery, requirements development, prototyping, analysis, quality improvement, and team effectiveness.
Partner with architecture, engineering, data, and security teams to evaluate and scale AI-enabled capabilities responsibly within enterprise and regulatory constraints.
Encourage a culture of experimentation, rapid prototyping, and continuous learning, including responsible use of AI-assisted tools to move from idea to validated solution faster.
Build and scale organizational capability through a combination of internal teams and external delivery partners.
Identify, onboard, and mobilize strategic vendors and implementation partners at pace.
Establish effective support, enhancement, and operational ownership models for e-commerce platforms.
Develop strong collaboration across GTM IT, Infrastructure, ERP, Data, and Security teams.
Strengthening product, analytics, and delivery capabilities within the team so the organization can sustain platform ownership, roadmap execution, and performance optimization over time.
Establish clear expectations and operating rhythms for vendors and partners, including delivery quality, knowledge transfer, KPI ownership, and continuous improvement.