Director, Debit eCommerce

RBC•Toronto, ON

7d•Onsite

About The Position

In this role, you will manage the Debit eCommerce portfolio and lead key payment-related strategic initiatives. You will provide strategic direction, understand client needs and channel preferences, maximize engagement, enhance competitiveness, and ensure robust risk management. You will hold P&L accountability for pricing, features, fees, profitability, and operational resilience. This is a critical “Win for Today” role within the Everyday Banking team, advancing Personal Banking’s Empower 2030 goals: Exceptional Value Propositions and Scale & Efficiency—supported by a prudent risk culture. You will collaborate with “Transform for Tomorrow” programs and partners to future-proof the business and compete with traditional and non-traditional challengers. Reporting to the Senior Director, Retail Payments & FX, you will lead a dynamic, high-performing team while fostering a culture aligned with the RBC Blueprint.

Requirements

Proven experience driving industry-wide change through strategic influence and collaboration across internal/external stakeholder networks (financial institutions, regulators, payment ecosystem partners).
Strong understanding of payment systems, financial services, payment networks, regulations, and industry dynamics.
Ability to simplify complexity, identify actionable solutions, and align decisions with RBC’s broader goals.
Strong analytical capabilities and financial expertise to drive data-informed decisions.
Operator’s mindset with ability to anticipate downstream impacts, dive into details, and maintain big-picture alignment.
Demonstrated leadership, interpersonal skills, and storytelling capabilities (compelling presentations, data-driven narratives for executives), backed by 7+ years of product management experience and a university degree.

Nice To Haves

3+ years of experience leading people and developing talent.
Prior experience in P&L management, management consulting, and go-to-market strategies.
Prior experience in card networks and managing strategic external relationships.
MBA.

Responsibilities

Lead Debit eCommerce Product Portfolio Management: Oversee Virtual Visa Debit and Interac Direct with full P&L accountability for strategy, execution, performance, risk management, and forecasting.
Design Client-Centric Strategies: Deeply understand client pain points, competitive landscapes, and market trends to create differentiated value propositions that drive growth and satisfaction.
Drive Cross-Functional Collaboration: Partner with Enterprise Payments, Cards & Loyalty, Commercial Banking, Operations, Risk, Digital, Marketing, and Technology teams to align on shared goals and optimize client experiences.
Execute Strategic Roadmaps: Translate vision into actionable plans with defined KPIs, MVPs, and iterative launches, ensuring profitability and risk mitigation.
Develop Financial Business Cases: Analyze market insights, validate demand, engage external partners, and collaborate with marketing to assess viability and recommend enhancements.
Own End-to-End Risk Management: Manage reputational, regulatory, and strategic risks; lead fraud prevention and mitigation strategies with Risk, Legal, and Compliance teams.
Lead Cross-Functional Initiatives: Act as accountable owner for Retail Debit eCommerce in product initiatives, formulating strategic recommendations and optimizing P&L impact.
Monitor Industry & Competitor Trends: Benchmark RBC’s performance, maintain awareness of economic trends, and manage product impact through regular industry analysis.