Director, eCommerce Product- Cruise Ticket

Private Destinations•Fort Lauderdale, FL

3d•Onsite

About The Position

The Director of e-Commerce Product for Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience across platforms. This role is responsible for driving innovation and seamless customer journeys from booking to boarding, ensuring alignment with brand standards and business goals. The main objective is to constantly optimize conversion, lead generation, and the functionality of the eCommerce channels, to provide best-in-class content and experience to platform users.

Requirements

Computer Science, Economics, or a related Engineering field preferred. Marketing, eCommerce or Digital Sciences. MBA a plus
8+ years related experience (product management/marketing)
5+ years of management
Experience in travel, hospitality, entertainment, or packaged goods preferred.
10+ years of Product Management experience delivering highly successful consumer and eCommerce products.
Experience on at least one customer-facing e-commerce platform is required; travel industry experience is a plus.
Beginning in 2028, this position will remain on the same Tuesday–Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

Responsibilities

Provide strategic leadership and vision for the direction of the e-commerce cruise ticket experience for all available digital platforms.
This includes business case development, product road mapping, design, front-end engineering, launch, and continuous optimization.
Monitor market trends, competitive dynamics, and emerging technologies to ensure the booked guest portfolio remains aligned with the most commercially impactful innovations.
Shape the product roadmap to reflect priorities by identifying and advancing initiatives that drive measurable business outcomes.
Balances the needs towards the longer-term vision, with shorter-term opportunities.
Works closely with technology and engineering to drive the development and frequent releases.
Lead collaboration across product, design, engineering, marketing, and operations teams.
Ensure seamless execution of product initiatives from ideation to launch.
Champion a user-first approach to enhance the digital ticketing journey.
Use customer feedback, usability testing, and analytics to drive continuous improvement.
This role requires extensive experience in developing business cases, managing capital requests, and owning multi-million-dollar budgets; it also requires a solid understanding of accounting rules for expense and capital activities, as well as, strong financial acumen, including forecasting, variance analysis, and ROI tracking, to support strategic and 7+ figure investments that are optimized for the best ROI.
The successful candidate Monitors KPIs such as conversion rates, ticketing completion rates, and customer satisfaction.
Leverage data insights to prioritize features and optimize performance.
Manage product backlogs, sprint planning, and iterative releases using agile methodologies.
Ensure timely delivery of high-impact features and enhancements.