Director, eCommerce and Digital Growth

Sysco

1d•Hybrid

About The Position

Sysco is one of the largest eCommerce companies in the US, and this role will be instrumental to driving growth by incubating new eCommerce and digital offerings. The Director, eCommerce & Digital Growth will lead a team to bring new eCommerce & digital products, services, and programs to market. This role will focus on standing up new eCommerce and/or digital capabilities, as well as the full set of required underlying enablers across functions, such as technology, merchandising, pricing, supply chain, operations, and others depending on the nature of the new program being brought to market. The Director, eCommerce & Digital Growth will work with the Sysco leadership team, enterprise strategy counterparts, and business leads to move forward the program strategy, identify key priorities and choices that allow Sysco to deliver as part of the program strategy, and manage trade-offs required to realize the vision. Success in this role will require close partnership with a cross-functional team to enable new offerings, design all components of new programs, execute pilots to test, learn, and iterate, and then ultimately scale-up. The ideal candidate will thrive in an environment that requires entrepreneurship within a complex, matrixed organization and understands how to build new capabilities while leveraging the expertise and scale of a Fortune 500 company. Responsibilities will include designing new customer programs and digital offerings, building products / services, driving analyses, developing enablers, and launching, piloting, iterating, and scaling new digital products, services, and programs in collaboration w/ cross-functional teams. This role will also be responsible for delivering new capabilities for Sysco that will scale enterprise wide.

Requirements

Bachelor’s degree in a Technical Field (Engineering/Computer Science/Mathematics) required
At least 4-6 years of experience post MBA
Engagement Manager with top-tier management consulting firm with significant case work in development and implementation of growth strategies
Experience managing new eCommerce product or service introductions across launch, pilot, and scale-up phases for large B2B or B2C companies
Experience building new customer programs from the ground up, including product and/or service development, end-to-end digital and customer experience, go-to-market and pilot design, and collaboration with cross-functional team to launch, pilot, and scale
Track record of building and managing strategic partnerships to enhance customer programs
Strong knowledge of technologies associated with end-to-end execution of marketing campaigns (e.g., Google Marketing Platform – Analytics, Search Ads, Display & Video, Facebook Business Manager, Salesforce Marketing Cloud, other DMP/CDP, etc.)
Analytical mindset and proven ability to use data to test, rapidly learn, and iterate to optimize program performance
Executive presence and experience communicating effectively with technical and non-technical individuals
Experience influencing teams outside of your direct purview
Strong understanding of technology, pricing, merchandising, supply chain management, operations, marketing & sales, and finance
Experience with product launch calendaring and managing against deadlines
Proficiency in eCommerce platforms, site analytics tools (e.g., Adobe Analytics, Google Analytics), and personalization tools/concepts
Customer-obsessed, focused on building a best-in-class digital and customer experience
Strong interpersonal, leadership, communication, and presentation skills
Proven experience to get work done in a complex, matrixed organization
Ability to think strategically and tactically from customer perspective
Ability to structure unique problems and lead cross-functional teams in a way that enables the organization to make significant progress quickly
Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans
Ability to understand and manage P&L
Strong project leadership and management background
Proven success in change management
Excellent analytic and problem-solving skills
Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to work across boundaries and lead through influence
Strong communication and collaboration skills
Leader/doer with the ability to operate effectively and influence others in a matrix organization
Excellent pattern recognition and predictive modeling skills
Self-starter with a strong ability to lead and develop a new team
Experience in a startup-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long-term success
Professional attitude, service orientation, strong work ethic; superb team player
Excels in nebulous environments where the path to address a problem is not always clear or direct
Approaches every problem with an outside-in perspective first and does not allow the status quo to influence your analysis
Exceptional PowerPoint, Excel, and Microsoft Word skills

Nice To Haves

MBA preferred
Past P&L owner of an eCommerce line of business a plus
Significant experience working with data science tools and visualization packages (i.e. Python, R, SQL, Tableau, Alteryx)
Strong data analytical skills and proven experience developing and using tools to analyze large data sets to drive decisions
Experience working in highly matrixed organization

Responsibilities

Lead end-to-end incubation and scale-up of new digital and eCommerce programs, products, and services to drive customer acquisition and share of wallet expansion, including go-to-market design, offering iteration, pilot design and execution, and scale-up
Develop end-to-end customer experience for new programs and provide program requirements to technology teams to build eCommerce and/or digital experience
Collaborate with pricing, merchandising, and enterprise analytics teams to define pricing strategy
Work with marketing to develop go-to-market plan, marketing campaigns, and content to support commercialization
Lead program commercialization to drive acquisition and penetration of customers by leveraging both sales and direct to customer channels
Work cross-functionally with supply chain management and operating sites to ensure strong change management to support any new offerings with operational implications
Lead direct team and cross-functional team to design pilot tests and to launch, pilot, and iterate offerings in test markets
Manage P&L (i.e., against revenue targets and incurrence of costs/investments to support growth)
Build and execute scale-up plan based on pilot learnings
Actively analyze performance through web analytics and report out on program performance to the broader commercial teams
Present on growth roadmap and program results to ELT, including CEO