Director, Disputes Lead, Risk Practice

Visa•Atlanta, GA

9d•$151,600 - $257,000•Remote

About The Position

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and industry experience to develop fact-based recommendations that improve client performance. Our clients span the payments ecosystem, including financial institutions, merchants, fintechs, acquirers, and payment processors. The VCA Risk Practice advises clients on core risk management priorities across the card lifecycle, including fraud, authorizations, disputes, underwriting, and adjacent managed services. Visa is seeking a Director to lead the commercialization of Visa Disputes Optimization (VDO) across North America. This individual will serve as the primary commercial lead within VCA for VDO, partnering closely with VCA segment teams, Account Executives, Client Services, and product and delivery partners to evangelize the offering, shape client opportunities, and scale revenue growth. This role is ideal for a commercially-minded risk leader who can translate deep expertise in disputes optimization into scaled revenue growth. The successful candidate will be a strong evangelist and connector—able to build conviction across internal stakeholders, develop compelling ROI-driven narratives, and drive client adoption. The role requires a strong blend of subject matter expertise in disputes optimization, consultative selling, cross-functional leadership, and client engagement management. The ideal candidate will be equally comfortable acting as a strategist, seller, and subject matter expert—translating capabilities into clear client value, building compelling ROI-driven narratives, and supporting sales pursuits while ensuring successful delivery in partnership with the VDO team. This role is ideal for a commercially-minded risk leader who can translate deep expertise in disputes optimization into scaled revenue growth. The successful candidate will be a strong evangelist and connector—able to build conviction across internal stakeholders, develop compelling ROI-driven narratives, and drive client adoption.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Demonstrated expertise in disputes, chargebacks, or post-transaction risk/operations
Experience in payments, financial services, fintech, or management consulting
Proven ability to commercialize solutions and drive revenue growth
Experience partnering across sales, product, and delivery teams
Strong client-facing experience, including opportunity shaping and executive presentations
Ability to engage credibly with client leaders across risk, operations, and servicing functions
Strong analytical and financial acumen, including ROI modeling
Self-motivated, results-oriented, and able to manage multiple priorities
Excellent communication, storytelling, and collaboration skills
U.S. Applicants Only

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Responsibilities

Serve as the internal and client-facing subject matter expert for Visa Disputes Optimization, including use cases, client pain points, and expected outcomes
Evangelize the VDO offering across VCA segment teams and broader Visa partners to expand awareness and build a strong pipeline
Partner with segment leads, account executives, and Client Services to identify, shape, and advance client opportunities
Lead consultative sales efforts by diagnosing client needs and positioning tailored VDO solutions
Develop ROI frameworks, sales collateral, and executive-ready narratives that clearly articulate value
Support the full commercialization lifecycle, including opportunity qualification, solutioning, pricing input, and proposal development
Coordinate closely with the VDO delivery team to ensure strong alignment between what is sold and what is delivered
Build and manage a robust pipeline of opportunities with accountability for sales goals and offering scale
Collaborate across Risk, Product, Client Services, and other Visa teams to align priorities and bring integrated solutions to clients
Produce insights and recommendations that improve client disputes performance and operational outcomes
Act as a thought leader on disputes by identifying market trends, client needs, and opportunities to evolve the offering
Support or lead client engagements as needed to strengthen market credibility and delivery quality