Lead Director - Agile Practice Management

CVS Health•Work At Home-Pennsylvania, PA

7d•$144,200 - $288,400

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Direct activities of the team including overseeing and coordinating Scrum events, ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provide coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner in product backlog management and prioritization. Develop strategy to monitor and measure the team's progress through established metrics, promoting self-organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity.

Requirements

10-15+ years of work experience
ICAgile Certified Professional (ICP) required
Adept at execution and delivery skills (planning, delivering, and supporting)
Adept at business intelligence
Adept at collaboration and teamwork
Mastery of problem-solving and decision-making skills
Mastery of growth mindset skills (agility and developing yourself and others)

Nice To Haves

Healthcare background w/ focus on Medicare and Medicaid lines of business.
Demonstrate high‑level understanding of key healthcare business processes, including claim adjudication and editing, provider contracting and pricing, plan and benefit configuration, accumulator exchanges, provider and member payment products, HIPAA EDI transactions, and encounter reporting.

Responsibilities

Administer the change management plan to support the adoption and sustainability of agile practices.
Advise general managers on retrospective meetings and feedback mechanisms to gather insights on process areas that need improvement.
Advise management on approaches to maximize value delivery and the return on investment (ROI).
Manage and advise teams on the standards for metrics and reporting to provide visibility into agile performance and share insights with stakeholders.
Align coaching and mentoring programs to the needs of agile staff and supporting teams to ensure positive project outcomes.
Communicate with agile teams through the utilization of management tools, collaboration platforms, and visualization boards.
Communicate with top management on how to implement agile methodologies that focus on flexibility and collaboration methods that effectively enable teams to respond to change.
Contribute to business objectives and strategize on how to increase productivity and enable faster time-to-market for products and features in order to stay competitive in a rapidly evolving market.
Contribute to top-level decision making on governance and compliance protocols to ensure compliance with organizational policies, standards, and regulations.