The Director, Diligence Reporting is responsible for the day-to-day oversight of the SFR (single family rental) diligence, RTL (residential transition loan), and DSCR (debt service coverage ratio) reporting workflow as well as the management of SFR Reporting analysts. This position ensures diligence reporting to both internal and external customers is accurate, timely and that all prepared reports match the agreed upon work order. Confirm work completed is accurately reflected on all certifications. The Director will attend all internal deal setup meetings and client kick off calls. The manager will be responsible for assigning SFR Reporting Analysts clients and helping them coordinate with the assigned Client Service Manager on daily client communication and exception reporting. The Director, Diligence Reporting will perform daily and weekly status reporting, order management and provide client support on tax, lien monitoring and HOA requests are key elements. In addition, the director will provide training, support, testing and monitoring of the Capital Market Dashboard. Position also includes invoice request and reconciliation to accounts receivable. The individual must be able to manage high-volume while focusing on the timeliness of the product delivery and have an understanding of the client perspective of quality for both diligence and BPO's. In addition to the Manager will be responsible all AI and BOT projects and overall Quality Control.
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Job Type
Full-time
Career Level
Manager
Education Level
High school or GED