Director, Digital Workplace and End User Services
About The Position
We’re seeking a strategic, execution-focused Director, Digital Workplace to lead our global end‑user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking—driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders.
Requirements
- U.S. Citizen
Responsibilities
- Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks.
- Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous improvement globally.
- Own IT user experience (end-to-end) for all end-user services including endpoint, collaboration, identity, and core productivity platforms.
- Build and lead a Digital Workplace Engineering function responsible for Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and other productivity tools.
- Serve as a senior IT leader engaging with executive stakeholders, HR, Security, and business units to drive adoption, change management, and value realization.
- Lead and evangelize User Experience for all of IT ensuring user experience goals are consistently implemented and measured.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
