Associate Director, Infrastructure End User Services

Kimberly-Clark • Atlanta, GA

1d • $157,720 - $194,760 • Hybrid

About The Position

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Requirements

• 10+ years in IT Infrastructure / End User Services leadership.
• Proven experience managing global environments and understanding regulatory/operational differences across regions
• Deep knowledge of the Microsoft ecosystem
• Microsoft Contracting (Sedrick emphasized this repeatedly—critical skill).
• Exchange Microsoft 365 / O365 administration (SharePoint (infrastructure interaction)/copilot (Microsoft Copilot and related productivity suite components)/onedrive)
• Experience with Citrix / VDI solutions (required because the environment runs on these tools).
• Baseline Networking knowledge (required because all services run on the network).
• Experience supporting desktop services, Jamf, and user-facing workplace technologies.
• Experience with mergers & acquisitions, including data migration between companies.
• Ability to lead contractual negotiations with Microsoft for large-scale licensing.

Nice To Haves

• Azure cloud experience.
• Experience with Document Management tools: Adobe, Foxit (enterprise solution),
• wxperience managing third‑party vendors and outsourcing partners.
• Prior experience managing Microsoft licensing for large enterprises.
• Previous experience leading EUX modernization initiatives.
• Prior management experience in high‑transformation environments.

Responsibilities

• Define and execute the enduser services strategy aligned with digital workplace, infrastructure, and security roadmaps.
• Establish global service standards, operating models, KPIs, and SLAs for enduser infrastructure services.
• Ensure services meet experience, availability, performance, and compliance expectations across regions.
• Own endtoend service delivery for enduser infrastructure services, including incident, problem, change, and service request management.
• Lead operational reviews, root cause analysis, and corrective actions for highimpact or recurring service issues.
• Ensure operational readiness for platform upgrades, service transitions, and enterprisewide initiatives.
• Oversee services supporting enduser computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support.
• Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services.
• Champion consistency, reliability, and usability across all enduser touchpoints.
• Drive improvements in employee experience through service analytics, automation, selfservice, and proactive support models.
• Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes.
• Support adoption of AIenabled support and operational tooling where appropriate.
• Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering enduser services.
• Ensure vendor performance, financial accountability, and continuous improvement.
• Coordinate globally distributed providers to deliver a unified, followthesun support experience.
• Lead, coach, and develop a globally distributed team of managers, service leads, and partners.
• Act as a senior point of contact for enduser service performance, risks, and improvement initiatives.
• Communicate service health, trends, and outcomes to senior leadership with clarity and transparency.

Benefits

• Flex That Works at Kimberly-Clark
• flexible work model that blends remote work with intentional in-person collaboration
• eligibility for a target bonus
• comprehensive benefits suite
• 401(k) and Profit Sharing plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees