Director, Digital/Technical Product Management

USAA•San Antonio, NC

17h•Hybrid

About The Position

We are seeking a highly motivated Director of Digital Technical Product Management to lead one of our Digital Advice product teams, where you will play a pivotal role in shaping the future of USAA's advice capabilities. In this role, you will lead the discovery, delivery, and implementation of digital applications / tools that include Advice Center, Financial Readiness, and Move event. You will collaborate with stakeholders and partners to tackle complex and challenging problems to optimize the members’ (internal/external) experience with digital advice. You will lead a team of Product Managers and DPOs to design and drive the implementation of innovative, multi-platform technology and digital solutions. A key area of focus will be optimizing and improving existing products and experiences across all delivery channels and platforms to drive increases in Member Value. You will be instrumental in developing the product strategy, vision, and goals, justifying key decisions related to innovation and investment for digital and technology products of significant scope. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
3 years of direct team lead or leading matrixed or cross-functional teams.
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
Solid business acumen combined with strong technical and customer experience foundations.
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
Demonstrated people management skills.

Nice To Haves

Certified Financial Planner or Registered Investment Advisor designation.
Experience delivering advice to clients or members.
Proven experience in the development, implementation, and management of digital advice platforms, including robo-advisors or similar automated financial planning tools.
Demonstrated ability to define, implement, and optimize product development processes, ensuring efficient execution and consistent delivery of high-quality digital products.
Strong understanding of risk management principles and practices within the digital product development lifecycle.
Experience in identifying, assessing, and mitigating potential risks related to digital products, ensuring compliance with relevant regulations and industry standards.
Solid understanding of user interface (UI) and user experience (UX) design principles and best practices.
Ability to provide constructive feedback on design concepts and ensure that digital products deliver intuitive and engaging user experiences.
Current or prior experience working within the financial services industry, preferably with knowledge of products, services, and a member base.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
Applies product management expertise in state-of-the-art digital and technology domains.
Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.