Director, Digital Quality & Analytics

Quest Diagnostics

2d•Hybrid

About The Position

Quest Diagnostics, a Fortune 500 company and a global leader in diagnostic testing, is seeking a Director, Digital Quality & Analytics. This role reports to the Sr. Director Governance & Quality Excellence and is responsible for driving the adoption of AI, advanced analytics, and data-driven decision-making within the Quality and Regulatory Affairs function. The position acts as a change champion, collaborating with cross-functional stakeholders to shift quality data utilization from reactive to proactive and predictive insights. A key aspect of this role involves executive and Board-level reporting, translating quality and regulatory performance into clear, actionable insights to support enterprise risk management, compliance, and strategic decision-making. This is a hybrid role, requiring proximity to Quest Diagnostics hub locations, with preferred sites in Wood Dale, IL or Schaumburg, IL.

Requirements

8-12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformation.
Experience in life sciences, diagnostics, medical devices, or regulated environments.
Proven ability to lead enterprise-level transformation initiatives.
Strong experience with data analytics, dashboards, and KPI development.
Demonstrated success in executive communication and Board-level presentations.
Experience with data visualization and analytics platforms (Power BI, Tableau, etc.).
Experience translating complex data into actionable business insights.
Bachelor’s Degree (Required).
ASQ CMQ/OE, CQA, or equivalent quality certification (Required).
Certification in AI, analytics, data science, or business intelligence tools or equivalent (Required).

Nice To Haves

Experience with AI/ML applications in regulated environments.
Familiarity with eQMS platforms and quality system processes.
Knowledge of regulatory frameworks (e.g., FDA, CAP, CLIA, ISO).
Experience driving change management and adoption at scale.
Advanced Degree (Preferred).
Lean Six Sigma Black Belt (Preferred).
Regulatory or compliance certifications (Preferred).
RAC, ISO 13485 lead auditor (Preferred).
AI Governance Professional Certifications (Preferred).

Responsibilities

Lead the strategy and deployment of AI-enabled solutions across Quality & Regulatory processes.
Identify high-value use cases to drive automation, risk detection, and efficiency.
Partner with IT, data, and business teams to scale AI capabilities responsibly and compliantly.
Act as an AI champion, driving adoption through training, communication, and stakeholder engagement.
Define and execute a roadmap to transition from lagging indicators to leading predictive insights.
Build and standardize quality metrics, KPIs, and dashboards across the enterprise.
Enable advanced analytics to improve inspection readiness and compliance outcomes.
Drive master data harmonization and governance aligned with eQMS and enterprise data strategy.
Lead the development of Board of Directors and Executive-level reporting for Quality and Regulatory Affairs.
Translate complex quality data into clear, concise, and compelling narratives for senior leadership.
Enhance transparency to enterprise-level regulatory and compliance risks.
Support governance forums with actionable insights and decision support.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities