Director, Digital Programs

Datavant•New York City, NY

36d

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Director of Digital Programs provides leadership across Datavant’s digital client portfolio, ensuring consistent delivery of measurable value through strategic alignment, end-to-end implementation, and operational excellence. This role is accountable for the success of complex digital programs spanning multiple products and clients, with direct ownership of execution quality, client outcomes, and team performance. This role sits at the intersection of client strategy, product execution, and operational rigor. You will lead and develop a team of Digital Program Managers while personally building senior client relationships, supporting digital expansion and adoption, and serving as a critical escalation point. You will partner closely with Product, Engineering, Client Success, Sales, and other teams to remove obstacles, scale best practices, and ensure Datavant’s digital solutions deliver against ambitious business and client objectives.

Requirements

Bachelor’s degree in business, operations, or related healthcare experience required; clinical experience a plus.
10–12+ years of progressive experience in client-facing, program management, or operational leadership roles; experience serving health plan customers strongly preferred.
Deep expertise in medical record retrieval, risk adjustment, quality programs, and related healthcare data workflows.
Proven ability to design and execute strategic plans that drive measurable client and business outcomes.
Strong financial acumen, including experience with operational forecasting and driving forecast accuracy.
Highly analytical, process-oriented thinker with a track record of driving reliable, scalable results.
Demonstrated people leadership experience, including managing and developing remote teams of 3+ direct reports.
Exceptional written and verbal communication skills with high EQ; ability to influence senior stakeholders internally and externally.
Ability to clearly articulate the value of digital products, align capabilities to client needs, and make data-driven strategic recommendations.
Highly organized, able to manage multiple complex initiatives simultaneously with strong follow-through and responsiveness.
Intellectual curiosity and commitment to continuous learning across industry trends, product evolution, and client needs.
Comfort operating in fast-paced, ambiguous environments with a bias toward action and sound judgment.

Responsibilities

Lead Digital Program Delivery at Scale
Oversee and manage a portfolio of digital clients & program managers, ensuring successful strategy development, forecasting, implementation, onboarding, and sustained product adoption.
Serve as an escalation point for complex delivery, client, and execution challenges, intervening directly when needed to drive resolution and outcomes.
Act as a trusted advisor to client executives, clearly articulating the value of Datavant’s digital products and aligning capabilities to client needs and strategic objectives.
Build and Lead a High-Performing Team
Lead, coach, and develop a team of Digital Program Managers responsible for end-to-end delivery across Datavant’s digital products.
Create clarity, discipline, and accountability across the team, setting clear expectations and driving consistent execution.
Actively support team velocity and performance by identifying resource needs, removing blockers, and championing innovation and continuous improvement.
Drive Operational Excellence and Continuous Improvement
Design, refine, and scale program management processes, playbooks, and tools to improve efficiency, quality, and predictability.
Leverage tools such as Asana, IDSB, Sigma, Snowflake, and related systems to ensure accurate, timely, and actionable data for teams and stakeholders.
Apply Lean Six Sigma and similar methodologies to reduce waste, standardize workflows, and continuously raise the bar as the team further scales.
Cross-Functional Partnership to Deliver Impact
Collaborate closely with Product, Engineering, Client Success, BI, Sales and other Operations partners to align priorities, remove execution barriers, and ensure delivery success.
Provide structured, actionable feedback to Product teams based on client outcomes and frontline insights to inform roadmap decisions and future iterations.
Identify opportunities to better serve clients through new features, use cases, automation, and self-service capabilities.
Own Business Outcomes
Contribute materially to departmental KPIs and broader business objectives, including digital expansion, retention, adoption, and forecast accuracy.
Apply strong financial acumen to forecasting, performance tracking, and proactive intervention to mitigate risk to program outcomes.
Balance strategic leadership with hands-on execution, personally leading high-impact initiatives and complex problem-solving efforts when required.