Digital Director

KeyBank • Brooklyn, OH

5d • $96,000 - $181,000 • Hybrid

About The Position

At KeyBank, we are looking for passionate team members with a desire to innovate and think digital first. Your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast-moving, high-energy environment where the right individual can make a difference in the client experience. Team members will be responsible for leading a team of digital professionals and working with support partners to define and implement a comprehensive vision, strategy, and roadmap. Responsible for developing goals/objectives and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop a highly engaged team of skilled digital professionals; develop and nurture an analytical and digital fluency within the team to drive business curiosity and fact-based decisioning.

Requirements

• Bachelor’s degree in business, marketing, information systems management or equivalent preferred.
• A minimum of 5 years in digital business and/or product development.
• Strong analytical mindset, data driven decisioning and insights.
• Thought leader and familiar with industry competitive analysis.
• Combination of business depth and technical savvy.
• Experience working in a collaborative, Agile, and data-driven environment.
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Nice To Haves

• Experience creating innovative digital products and services that drive business results.
• Working knowledge and appreciation for user-centered design and digital user experience.
• Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
• Have a passion to think critically and identify new ways to create positive client centric experiences.
• Possess a strong mix of quantitative, qualitative and problem-solving skills.
• Ability to think strategically coupled with the ability to drive to execution.
• Experience with storytelling + curating presentations.
• Ability to operate in Agile Environment.
• Ability to build relationships and influence broadly.

Responsibilities

• Bring together diverse, cross-functional teams (including business leads, user experience, design leads, product analysts, engineers and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
• Manage significant products and/or programs; direct the efforts of the most significant or business impacting projects/products.
• Develop new enhancement process improvements based on market insights, performance data and voice of the client.
• Demonstrated leadership across team; act as a role model for others; coach/ develop team members.
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Demonstrate strategic thinking with the ability to anticipate client needs; sees ‘big picture’ within business/ product/ capability.
• Understand and leverage competition’s strategy and market trends; translate to contribute to client strategy and anticipate needs.
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
• Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
• Develop close working relationships with other departments in the company as well as external contacts.

Benefits

• eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually
• eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
• list of benefits for which this position is eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior