Director - Digital Product Operation
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. Role Description: At Enterprise Data Products (EDP), we are operationalizing AI at scale—transforming how colleagues across Product, Data, Governance, and Engineering work and deliver outcomes. As Director, AI Innovation, you will lead the newly formed EDMP AI Innovation team, driving the transition from fragmented AI pilots to a structured, role-based adoption model across the organization. This role is accountable for implementing a structured AI operating model—defining role-based workflows, building centralized prompt libraries, and establishing measurement frameworks to drive consistent, scalable impact. You will own the end-to-end lifecycle of AI enablement—from pilot and use case capture through refinement and scale—creating the foundation for Copilot-enabled workflows and future agentic capabilities. This leader will serve as the single point of contact for AI engagement across EDMP, aligning with GenAI Central and enabling enterprise-scale adoption with measurable business outcomes.
Requirements
- Experience in operationalizing AI at scale.
- Experience transforming how colleagues across Product, Data, Governance, and Engineering work and deliver outcomes.
- Experience driving the transition from fragmented AI pilots to a structured, role-based adoption model.
- Experience implementing a structured AI operating model.
- Experience defining role-based workflows.
- Experience building centralized prompt libraries.
- Experience establishing measurement frameworks to drive consistent, scalable impact.
- Experience owning the end-to-end lifecycle of AI enablement—from pilot and use case capture through refinement and scale.
- Experience creating the foundation for Copilot-enabled workflows and future agentic capabilities.
- Experience serving as a single point of contact for AI engagement.
- Experience aligning with GenAI Central.
- Experience enabling enterprise-scale adoption with measurable business outcomes.
Responsibilities
- Lead the newly formed EDMP AI Innovation team, driving the transition from fragmented AI pilots to a structured, role-based adoption model across the organization.
- Implement a structured AI operating model, defining role-based workflows, building centralized prompt libraries, and establishing measurement frameworks to drive consistent, scalable impact.
- Own the end-to-end lifecycle of AI enablement—from pilot and use case capture through refinement and scale—creating the foundation for Copilot-enabled workflows and future agentic capabilities.
- Serve as the single point of contact for AI engagement across EDMP, aligning with GenAI Central and enabling enterprise-scale adoption with measurable business outcomes.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
