Director, Digital Product Management - Personal Lines (Hybrid - Webster or Boston)
About The Position
Mapfre is seeking a Director, Digital Product Management to own and evolve the end-to-end quote-to-bind experience across its Personal Lines Auto and Homeowners portfolio. The role defines product strategy, prioritizes roadmap initiatives, and optimizes the customer journey to improve conversion, customer experience, and profitability. The Director will lead product strategy and roadmap development, use analytics and experimentation to improve digital performance, and partner with cross-functional teams across Underwriting, Pricing, Product, IT, UX, Analytics, and State Management. The role also presents performance results, recommendations, and roadmap priorities to senior leadership.
Requirements
- 7+ years of experience in Property & Casualty insurance, digital product management, digital experience, or quote-to-bind optimization.
- Direct Personal Lines Auto and/or Homeowners insurance experience.
- Deep understanding of digital quoting, rating, underwriting, binding, and policy issuance processes.
- Experience owning product strategy, roadmap development, and feature prioritization.
- Proven success improving digital customer experiences and conversion performance.
- Strong analytical skills and experience using data to drive decision-making.
- Experience with A/B testing, experimentation, and customer journey optimization.
- Ability to influence and align cross-functional stakeholders across business and technology teams.
- Excellent leadership, communication, and problem-solving skills.
Nice To Haves
- Experience leading digital product initiatives within Personal Lines insurance.
- Experience working with analytics, predictive modeling, AI, or personalization capabilities.
- Experience driving large-scale digital transformation initiatives.
Responsibilities
- Own the end-to-end digital quote-to-bind experience, from lead intake through quote and policy purchase.
- Define and execute the product strategy and roadmap for the Personal Lines digital customer journey.
- Improve conversion, usability, and customer experience through data-driven insights and experimentation.
- Identify customer friction points and prioritize enhancements that drive measurable business impact.
- Establish and monitor key performance indicators, including quote completion, bind conversion, customer experience, and profitability metrics.
- Lead testing and optimization efforts to continuously improve digital performance.
- Partner with Underwriting, Pricing, Product, IT, UX, Analytics, and State Management teams to deliver strategic initiatives.
- Leverage analytics, customer insights, and emerging technologies to inform product decisions and improve outcomes.
- Present performance results, recommendations, and roadmap priorities to senior leadership.
Benefits
- Competitive health coverage, retirement plans, paid time off, flexible work options, and employee discounts.
- Tuition reimbursement, leadership programs, and internal mobility opportunities.
- Flexible PTO program combining vacation, personal, volunteer, and sick time.
- 401(k) plan with company matching contributions, subject to plan terms.
- Medical, dental, and vision insurance coverage.
- Short-term disability, long-term disability, life insurance, FSA, HSA, and wellness programs.
- Commission and/or bonus earnings may be available for some roles.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
