Director, Digital Experience & Unified Portal Strategy

Hewlett Packard Enterprise•Frisco, TX

1d•$170,000 - $412,500•Remote

About The Position

This Director will lead the end-to-end strategy, vision, and roadmap for a unified customer portal and internal tools ecosystem across the global networking business. They will drive digital cohesion across portals, platforms, workflows, and AI-enabled experiences—ensuring customers and employees have a seamless, integrated, high-value digital journey. This is a high-impact, cross-functional leadership role that sits at the intersection of Product, CX, Support, Customer Success, Engineering, and Services. Why This Role Matters A unified digital experience is one of the largest levers to improve: Customer satisfaction, adoption, and renewals Operational efficiency across TAC, CSM, COE, and services teams Speed to value through guided workflows, AI insights, and automation Brand consistency and differentiation in the networking market Cost reduction by rationalizing duplicate tools and platforms This role is the strategic owner ensuring all portals and internal tools evolve together—not as disconnected products, but as one federated, modern digital experience.

Requirements

12+ years in digital product management, platform strategy, customer experience, or related leadership roles.
Demonstrated experience leading large-scale digital transformations or portal consolidation programs.
Strong understanding of networking, cloud-managed platforms, or enterprise IT workflows.
Expert communicator and storyteller able to simplify complexity and influence at all levels.
Proven matrix leader who can drive alignment across multiple teams without direct authority.
Strategic thinker with strong execution discipline and comfort operating in ambiguity.
Familiarity with AI-driven workflows, automation, persona-based design, entitlement-aware digital experiences.

Responsibilities

Define and own the unified portal & digital tools strategy across customer-facing portals and internal systems.
Develop a multi-year roadmap that aligns to business priorities, customer needs, and the federated platform approach.
Serve as the central leader and matrix orchestrator, aligning PLM, UX, engineering, architecture, support, and CX.
Communicate a compelling vision that resonates with executives and individual contributors.
Govern digital standards, design principles, user journeys, and interoperability across platforms.
Prioritize strategic programs, manage trade-offs, and create clear cross-functional visibility.
Champion a modern, AI-enabled experience with personalization, telemetry-driven insights, case resolution automation, and proactive guidance.
Define KPIs, adoption goals, and measurable business impact outcomes.