Director, Digital Employee Experience
About The Position
The Director, Digital Employee Experience is a highly visible enterprise leadership role within The Walt Disney Company's HR Technology organization. This leader will define and advance the digital employee experience strategy for more than 230,000 employees worldwide, shaping how employees interact with HR technology, AI-enabled tools, automation, onboarding experiences, self-service capabilities, and digital workplace solutions. Operating at the intersection of employee experience, product management, technology, HR, and digital transformation, the Director will translate employee needs and business priorities into scalable digital products, platforms, and experiences. This is both a strategy and delivery role: the successful candidate will establish the vision and roadmap while ensuring initiatives move from concept through launch, adoption, measurement, and continuous improvement. The Director of Digital Employee Experience will lead employee-facing digital products, platforms, and transformation initiatives. Success requires a collaborative, innovative approach and the ability to influence senior stakeholders and translate strategy into measurable outcomes.
Requirements
- Strong product management and digital platform leadership experience.
- Experience leading AI, automation, self-service, digital workplace, or comparable technology-enabled transformation initiatives.
- Knowledge of emerging technologies and modern employee experience platforms.
- Demonstrated delivery of large-scale enterprise transformation initiatives across complex, cross-functional environments.
- Ability to create product strategies and roadmaps, manage the full product lifecycle, and use metrics to guide priorities and measure outcomes.
- Strong cross-functional leadership, executive communication, and influencing skills in a complex enterprise environment.
- Ability to establish and use OKRs, KPIs, research, analytics, and employee insights to guide priorities and measure business impact.
- Bachelor's degree with at least 12 years of related work experience.
Nice To Haves
- HR Technology or digital employee experience expertise.
- Experience with employee self-service, digital workplace, onboarding, or enterprise employee experience platforms.
- Experience advancing responsible AI, automation, or emerging technology capabilities in an employee-facing environment.
Responsibilities
- Develop and execute a clear, forward-looking strategy for a seamless, intuitive, and consumer-grade digital workplace experience.
- Establish experience principles, strategic priorities, and a roadmap that align employee needs with enterprise objectives.
- Advise HR and technology leaders on the trends, opportunities, and investments shaping the future of digital employee experience.
- Identify where responsible AI, automation, data, and emerging technologies can improve productivity, engagement, and access to services and information.
- Oversee the full lifecycle of employee-facing products and experiences, from discovery and ideation through design, development, launch, adoption, and continuous improvement.
- Translate employee insights, business requirements, and complex needs into clear product strategies, requirements, desired outcomes, and measurable success criteria.
- Partner closely with engineering, product, design, data, HR, and business teams to align priorities and delivery strategies.
- Use research, feedback, analytics, and industry trends to improve functionality, accessibility, consistency, and overall experience quality.
- Advance initiatives including My Disney Assistant, digital onboarding and pre-boarding, unified employee portal experiences, and AI-enabled employee services.
- Identify sources of employee friction and eliminate unnecessary steps, complexity, and manual work through digital solutions.
- Promote reuse, integration, and interoperability across platforms to create a more cohesive employee experience.
- Balance employee needs, business value, technology capabilities, responsible AI considerations, and operational scalability.
- Champion a digital-forward culture and increase adoption of new technologies, products, and ways of working.
- Lead through ambiguity and resistance, explaining both the purpose of change and the practical path forward.
- Establish and monitor OKRs, KPIs, and other measures tied to product adoption, employee satisfaction, productivity, and business impact.
- Create a culture of experimentation, innovation, customer-centricity, accountability, and continuous improvement.
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Director
