Director, Deployment Services

Vecna Robotics • Waltham, MA

3d • Onsite

About The Position

Vecna Robotics is an intelligent flexible material handling automation company that keeps goods moving. With award-winning technology engineered for uninterrupted work between autonomous mobile robots, labor, and systems, we make business go. With more than 5 million traditional forklifts moving over 5 billion pallets around the world, there is a ton of work to do to make that vision a reality. Vecna Robotics seeks an experienced Director to lead and scale our deployment services organization. This role is critical to delivering on our promise to customers — getting robots live, performing, and generating value at customer sites on time and in scope. The Director, Deployment Services will own the end-to-end deployment lifecycle for Vecna’s autonomous mobile robot solutions, from pre-deployment site readiness through go-live and customer adoption. The Director, Deployment Services is a strategic leader who will build and refine the processes, tools, and talent required to deploy complex robotic systems at scale. This includes direct oversight of deployment project managers and on-site deployment engineers, coordination with Sales Engineering, Product, and Field Service teams, and hands-on partnership with customers to ensure successful outcomes. The ideal candidate brings deep experience deploying hardware-software systems in industrial or logistics environments, thrives in fast-moving customer-facing settings, and has a track record of turning deployment chaos into repeatable, scalable execution.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Operations, or a related technical field; master’s degree preferred.
• 7+ years of experience leading technical deployment, implementation, or professional services operations in a robotics or automation environment.
• 3–5 years of people management experience in a customer-facing technical function.
• Demonstrated success deploying complex systems (robotics, automation, industrial equipment, or similar) at customer sites — from pre-deployment through steady-state operations.
• Strong project management instincts: able to manage multiple concurrent deployments, balance competing priorities, and lead teams through ambiguity without losing rigor.
• Experience building and scaling deployment or professional services processes, including playbooks, tooling, and staffing models.
• Deep familiarity with electro-mechanical systems, robot software stacks, or warehouse automation technologies.
• Excellent cross-functional communication skills — equally comfortable presenting deployment status to a customer’s VP of Operations and debugging a configuration issue with an engineer on the floor.
• Strong analytical skills, with experience using data to drive continuous improvement in deployment efficiency and quality.
• Ability to travel approximately 25%, including to customer sites during critical deployment phases.

Responsibilities

• Define and own the end-to-end deployment methodology for Vecna Robotics’ AMR solutions, including site assessment, infrastructure readiness, system configuration, integration, testing, and go-live.
• Build, lead, and develop a high-performing team of deployment project managers and on-site deployment engineers, maintaining appropriate staffing levels in alignment with the deployment pipeline.
• Partner with Sales Engineering during pre-sales to set accurate deployment scope, timelines, and customer expectations — and hold the organization accountable to them.
• Drive site readiness processes, working directly with customers to ensure facilities, infrastructure, and operational workflows are prepared for robot deployment before teams hit the ground.
• Own deployment project health across all active engagements: track milestones, proactively surface risks, manage scope changes, and ensure on-time, high-quality go-lives.
• Establish and maintain deployment playbooks, standardized tooling, and configuration templates that reduce deployment time and increase first-time quality.
• Lead structured handoffs from Deployment to Field Service, ensuring complete documentation, trained customer staff, and healthy robot fleet status at the point of transition.
• Coordinate with the engineering and product teams to surface and resolve systemic deployment blockers — feeding field insights back into the product roadmap.
• Capture and report on deployment performance metrics including deployment cycle time, go-live quality, customer satisfaction, and cost-to-deploy — identifying and driving improvement initiatives.
• Develop and deliver deployment training programs for internal teams, partners, and customer personnel to drive operational competency and self-sufficiency.
• Manage third-party deployment partners, ensuring alignment to Vecna’s standards for quality, safety, and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director