Director, Delivery

Coates Group • Chicago, IL

1d

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Requirements

• 10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.
• Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.
• Technical background and understanding of software engineering, infrastructure, and software deployment practices.
• Experience with API-based software integrations.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.
• Proven ability to manage distributed and cross-functional teams.

Nice To Haves

• Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields
• Experience in QSR, digital signage, or retail technology industries.
• Familiarity with Content Management platforms.

Responsibilities

• Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.
• Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
• Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.
• Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
• Build and mentor a high-performing solution delivery organization across NAM.
• Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.
• Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.

Benefits

• annual market competitive bonus program
• Thrive Program which includes a suite of flexible work options
• dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• Give Back Day to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree
• Number of Employees: 101-250 employees