Director, Delivery Services - Program Director

KPMG•Vancouver, BC

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. The Delivery Services Team is seeking a Director – Program Director, a senior leader with deep program management and project management experience, responsible for setting the strategic direction, owning delivery, and ensuring successful outcomes aligned to client expectations and enterprise transformation goals, ideally within Financial Services or ERP delivery environments.

Requirements

Bachelor’s degree in IT, Computer Science, Business Administration, Commerce, or related field
12–15+ years of experience in program management, project management, and transformation delivery, including leadership of large-scale, complex initiatives
Proven track record of owning and delivering enterprise-level programs and projects end-to-end, in Financial Services or ERP delivery environments
Strong expertise in governance, risk management, and program recovery strategies
Advanced financial management experience, including budgeting, forecasting, and commercial oversight
Exceptional executive stakeholder management and influencing skills
Demonstrated ability to lead large, multidisciplinary teams in a consulting environment
Strong negotiation and conflict resolution capabilities in complex stakeholder settings
Experience in consulting or professional services environments strongly preferred
Proven leadership in AI-enabled delivery, including designing and implementing AI-driven, data-led delivery models and transformation strategies

Responsibilities

Own full accountability for the strategic direction and end-to-end delivery of large, complex programs
Provide executive-level leadership across multiple projects or large-scale transformation initiatives, bringing strong program management and project manager capabilities
Act as the primary point of accountability to client Executive Sponsors and KPMG Partners for program success
Define and drive program strategy, ensuring alignment with client business objectives and operating models
Lead senior stakeholder engagement, influencing executives and sponsors to maintain alignment and momentum
Establish and oversee robust governance frameworks across all workstreams
Drive integrated planning, ensuring alignment across scope, timelines, resources, and dependencies
Lead enterprise-level risk management, proactively resolving complex program risks and issues
Oversee financial performance including budgeting, forecasting, and overall program profitability
Lead and mentor senior managers and managers, fostering a high-performing, collaborative delivery culture
Oversee quality assurance of all major deliverables to ensure adherence to firm and client standards
Develop and execute executive communication strategies across stakeholders and sponsors
Lead and scale AI-enabled delivery transformation, embedding AI, automation, and advanced analytics into delivery models to enhance decision-making, efficiency, and program outcomes