Director - Dealer Services

TMX Group•Toronto, ON

2d•Hybrid

About The Position

The Director - Dealer Services is a leadership role responsible for the operational management, and regulatory compliance of all registered plans offered by TSX Trust. This includes, but is not limited to, Registered Retirement Savings Plans (RRSPs), Registered Retirement Income Funds (RRIFs) Tax-Free Savings Accounts (TFSAs), Registered Education Savings Plans (RESPs), Registered Disability Savings Plans (RDSPs) and First Home Savings Accounts (FHSAs). Deep expertise in the complex regulatory landscape governing these plans, a strong understanding of financial products, and a proven track record of leading high-performing teams to deliver exceptional client experiences and drive business growth is a requirement of the role. This role oversees the relationship management team and is the key relationship management contact for a group of investment dealers for the Dealer Services business line. The position is responsible for managing the team that responds to enquiries from clients with respect to the daily administration of the client’s registered plan and non-registered custody accounts. The role is responsible for ensuring that clients are administering their registered plan accounts in accordance with TSX Trust issued policies and procedures specifically and the Income Tax Act (Canada) more generally. The position is also responsible for determining which issues that may arise are required to be escalated to the Managing Director – TSX Trust. The position is also responsible for ensuring that all client interest payments, statements and daily cash settlements are processed accurately and timely.

Requirements

8 to 10 years within the Financial Services industry.
5+ years in a people leadership role.
8 to 10 years experience with retirement products, including: RRSPs, TFSAs, RRIFs and RESPs.
Expert level knowledge of locked-in registered plans, in all jurisdictions, including requirements for unlocking.
Strong understanding of interest rates and interest calculations.
Strong communication skills, including writing and presentation skills.
Exceptional analytical, problem-solving, and decision-making abilities.
Experienced in research and development of written communication.
Working knowledge of Google Enterprise products, Microsoft Office (Word, Excel, Power Point) and Adobe Acrobat.
Focus on following policies and procedures when completing tasks with strong attention to detail.
Strong organizational, interpersonal and communication skills.
Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships.
Ability to work independently with minimal supervision.
Ability to be flexible and engage staff at all levels.
Read and analyze complex documents.
Ability to organize and prioritize tasks.
A good working knowledge of the securities industry and capital markets.
A willingness and ability to adapt to a changing environment and responsibilities.

Nice To Haves

Pension product knowledge is also an asset.
Strong understanding of wealth management products, services, and the financial advisory channel.
Completion of the Canadian Securities Course and similar courses is preferred, but not essential.
Training or background in a legal environment with strong aptitude for interpreting and understanding contracts and legislation.
Experience in development of corporate and client communication.
Prior experience managing strategic corporate or institutional clients.
Estate & trust experience.
Bilingual French/English an asset

Responsibilities

Lead, mentor, and develop a high-performing team of professionals responsible for the day-to-day administration of registered plans.
Set clear performance goals and expectations, conduct regular performance reviews, and foster a culture of accountability and continuous improvement.
Oversee the allocation of resources, manage workloads, and ensure the team is adequately staffed and trained to meet operational demands.
Act as a point of escalation for complex client or internal issues, providing guidance and resolutions.
Promote a positive and collaborative work environment, encouraging knowledge sharing and professional growth.
Serve as the subject matter expert on all aspects of Canadian registered plans, including but not limited to the Income Tax Act, CRA guidelines, and other relevant federal and provincial legislation and regulatory requirements.
Develop, implement, and maintain robust departmental policies, procedures, and controls to ensure full compliance with all legislation and TMX policies.
Stay abreast of changes in legislation, CRA pronouncements, and industry best practices, and proactively adapt processes and systems accordingly.
Ensure all client required documentation is current and any amendments are filed and approved with regulators.
Ensure that client accessed on-line resource material is always current and complete.
Communicating legislation and policy changes to Agents once finalized by management.
Drive process efficiencies and system enhancements to improve the accuracy, timeliness, and cost-effectiveness of registered plan and cash custody administration.
Ensure that the team is responding in a timely manner to client approval requests and any additional client queries that may be received.
Oversee the monthly financial reporting processes, ensuring timely and accurate issuance of interest payments, client interest statements and internal monthly financial reports.
Monitoring banking agreements to ensure compliance with contractual obligations.
Ensure that all monthly client billing is completed accurately and within established parameters and that any overdue payments are followed-up on and received.
Develop and monitor key performance indicators (KPIs) to measure the effectiveness of the team and identify areas for improvement.
Collaborate with other departments (e.g., IT, Finance, Risk and Compliance, etc.) to support internal processes (financial reporting, BCP exercises, etc.) and/or system improvements.
Ensuring receipt of documentation required from Agents. Including monthly AML and Terrorism Financing certificates, annual certificates of compliance, tax remittances and certificates of incumbency.
Attending business entertainment events and/or conferences as required.
Providing platform demonstrations to prospective clients in conjunction with the Sales team when required.