Director, Data Support (M1)

Save the Children US•Washington, DC

6h•$80,750 - $111,150•Hybrid

About The Position

As the Director, Data Support, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will lead and mature the Data Support team, ensuring high-quality data operations that enable marketing, fundraising, and governance initiatives. This role is critical to advancing Save the Children’s mission by improving data quality, optimizing processes and organizational effectiveness, and supporting strategic decision-making through accurate and timely data. You will manage a team of analysts, collaborate with data infrastructure teams, and engage stakeholders to deliver efficient data services.

Requirements

Minimum of bachelor’s degree or equivalent experience, plus at least 5 years of relevant experience
Demonstrated experience leading a data management or data services team
Strong knowledge of data management principles and governance practices
Demonstrated experience in capacity and resource management, demand management, and working with business teams
Proficiency with Microsoft Office Suite, including Access, Excel, PowerPoint, Word, Outlook
Proficiency with Atlassian products (Jira, Jira Service Management (JSM), Confluence), including dashboard creation, filter development, reporting, and workload management
Professional proficiency in spoken and written English

Nice To Haves

Certifications in Agile development and workflows
Experience with designing processes and process optimization for service teams
Experience with Data Governance frameworks and data quality tracking
Familiarity with data operating models and data team structures in federated environments

Responsibilities

Work closely with the Senior Director of Data Enablement on team priorities, blockers, and ways of working across the Enablement function.
Train, develop, coach, lead, and supervise staff, clearly communicating organization, division, and department priorities, and how their work contributes to our mission and supports Save the Children values.
Oversees resource allocation, workload balancing, and capacity planning to ensure timely delivery of data services, balancing long-term strategic objectives with evolving business demands and priorities.
Responsible for tracking team KPIs, developing and tracking other metrics, and reporting out to stakeholders and leadership.
Design and implement onboarding programs and leveling frameworks for Data Support Analysts.
Identify upskilling opportunities and foster professional growth within the team.
Serve as the primary liaison for business stakeholders, ensuring clear and thoughtful communication while managing business expectations regarding Data Support priorities, capacity, and service delivery.
Facilitate regular meetings to review demand, resolve blockers, and maintain alignment on business partner priorities.
Monitor and flag capacity issues early to prevent delays and maintain service quality.
Advocate for team needs using data-driven insights to support decision-making.
Collaborate with the Head of Data, Analytics & Automation, the Senior Director of Data Enablement, and other leaders to develop and implement team and departmental strategies and roadmaps; consult and inform the divisional strategy and roadmap.
Contribute to planning for resource needs, vendor engagement, and process improvements.
Manage budget and support SOW development for time-and-materials vendors under leadership oversight.
Support initiatives that enhance enablement, including data literacy, compliance, and governance across the Agency.
Partner with data infrastructure and engineering teams to identify automation opportunities and improve workflows, partner with other data enablement teams to advance literacy initiatives and governance activities.
Work with technology and business teams to ensure seamless integration of processes and systems.
Participate in cross-team planning sessions to align priorities and deliver shared objectives.
Act as a resource for colleagues in related areas, promoting best practices and knowledge sharing.

Benefits

Flexible schedules
generous PTO
11 paid holidays plus 2 floating holidays
hybrid working opportunities
Competitive health care, dental and vision coverage for you and your family
A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
Annual merit increases and/or additional incentives for eligible employees
A retirement savings plan with employer contributions (after one year)
15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days)
mental health benefits and support through Calm and company-hosted events
Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
Access to internal and external learning & development opportunities and mentorships